Complaints Manager - Children's Services
Job Summary
Working Pattern:
Full time
Advert Start Date:
23/10/2017
Advert End Date:
Closed for applications on 06/11/2017 12:00
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
County Hall - Morpeth
Further Information
The post holder will manage all stages of the response to complaints regarding children’s social care and education services provided by the Wellbeing Group, and to ensure that statutory and organisational requirements are met, that complaints are investigated with appropriate thoroughness and impartiality, and that all complainants receive a full and timely response.
The post holder will be the Children’s Services and Education expert adviser about national complaints policy and legislation and about best practice in handling complaints. S/he will be expected to develop and maintain the Directorate’s policy and procedures for the management of children’s social care and education complaints.
You will hold a professional qualification or first degree and an appropriate management qualification or equivalent with excellent knowledge and understanding of complaints policy, procedures and other organisational policies and procedures relating to community health and Social Care, in particular Safeguarding Children and Risk.
You will be calm, confident – able to defuse potentially difficult situations with tact, empathy and sensitivity.
Please note
This job is closed for applications.