Customer Service Advisor ( Based at Hexham )
Job Summary
Working Pattern:
Full time
Advert Start Date:
14/05/2021
Advert End Date:
Closed for applications on 30/05/2021 23:59
Salary:
£20,092 - £21,748
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Hexham
Further Information
Customer Service Advisor Position ( Based at Hexham )
The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Service
Our team provides the Council’s first point of contact for customers accessing services. We support service delivery across all Council functions except Adults and Children's Social Care. We operate from the contact centre at Cramlington (telephony/web/social/ media) and from 9 Information Centres across the County for our face to face provision. .
The team also support the Local Authorities Test and Trace programme set up in response to the recent COVID pandemic making outbound calls to residents who have tested positive for COVID 19 capturing their contacts and ensuring they have the necessary support in place during periods of isolation
We want to resolve as many enquiries as possible at first contact and provide effective access to services. We work closely with services to ensure that we provide the most up to date information and can inform customers what they can expect from us.
Our aims are to:
Resolve as many enquiries at first point of contact as possible
Engage with customers for successful outcomes
Achieve the best level of service we can
Connect people with what they need
Help customers to help themselves
The Role
We are looking for positive, enthusiastic, flexible, resilient individuals who can use their initiative and are passionate about helping others to fill this demanding but rewarding role.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
The successful applicant will play a key role in supporting the customer service provision and also in the Local Authority ’s Test and Trace programme.
We are offering:
A starting salary of £20,092 - £21,748
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision
Essential requirements:
Please see the job description and person specification attached
For further information about this vacancy, please contact Helen Longstaff helen.longstaff@northumberland.gov.uk (07814500973 ) or Vicki Atkinson vicki.atkinson@northumberland.gov.uk (07736468289) for an informal discussion.
For guidance on completing your application and for information about our Equality and Diversity principles, please see attached notes.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please email hrrecruitment@northumberland.gov.uk.
Closing date for applications will be midnight on 30th May 2021
Please note
This job is closed for applications.