Support Officer - ICT Practitioner SIFA Level 2.1502
Job Summary
Working Pattern:
Full time
Advert Start Date:
02/08/2021
Advert End Date:
Closed for applications on 31/08/2021 23:59
Employment Location:
County Hall
Further Information
Support Officer - ICT Practitioner SIFA Level 2.1502
https://www.northumberland.gov.uk//getmedia/7f9ae73b-c1d1-4fc0-93c1-afca6f2298e9/1502-Support-Officer-ICT-Practitioner-SFIA-Level-2-doc-docx.aspx
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Service
Northumberland County Council are looking for a skilled individual to assist in the delivery of our IT Support Desk, working within the first and second line teams.
The role
The role will be predominantly working within the IT Service desk, dealing with customer enquiries. Applicants should have experience within the IT sector preferably with some of that time spent in a service desk environment. The job involves working with multiple stakeholders across many sites and good customer service and communication skills are required. The successful candidate will join an established team within authority and will have access to colleagues who can assist where necessary.
Please explain how you meet the essential requirements in your application.
We are offering:
A starting salary of £20,092 - 21,748
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision
Flexible working arrangements
Essential requirements:
A technical qualification or evidence of competency in IT
Absorbs new technical information and applies it effectively
A general standard of literacy and numeracy
Actively undertaking ongoing continuous professional and personal development.
Competence in using Microsoft Office
An active desire to provide effective customer centred services.
Very effective IT skills and ability to understand and develop the use of IT to achieve work objectives.
Numerate and able to analyse business related statistics.
Ability to work methodically and systematically.
Adopts a collaborative approach to work.
Absorbs technical information, when it is presented systematically and applies it effectively
Works under routine supervision. Uses minor discretion in resolving problems or enquiries.
Works without frequent reference to others.
Has sufficient communication skills for effective dialogue with colleagues.
Is able to work in a team.
Is able to plan, schedule and monitor own work, within short time horizons.
Please note that successful candidates must be able to attend an online interview during August 2021
For further information about this vacancy, please contact Catherine.tait@northumberland.gov.uk for an informal discussion.
Closing date 31 August 2021 at midnight
For guidance on completing your application and for information about our Equality and Diversity principles, please click?here.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to?attend an interview please email hrrecruitment@northumberland.gov.uk
Please note
This job is closed for applications.