Job Summary
Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
Please see advert text
Advert Start Date:
15/10/2021
Advert End Date:
Closed for applications on 31/10/2021 23:59
Salary:
£20,092 - £21,748
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Northumbria House, Cramlington
Further Information
The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Service
Our mission in Customer Service is to Resolve enquiries at first point of contact, engage with Customers for successful outcomes, achieve the best level of service we can, connect people with what they need and help Customers to help themselves. We achieve this via a network of 6 offices which customers can visit for face-to-face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self-service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a wide variety of enquiry types including housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much, much more!
The Role
If you are a person who loves to help others, in a Contact Centre environment, we want to hear from you! It is an exciting time for Customer Service at Northumberland County Council.
We are looking for enthusiastic, dynamic, and flexible individuals ideally with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our customers. We are creating a first-class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.
This role will be based at our Telephone Contact Centre in Cramlington.
To apply, please submit the online application form and at question 15 under Other, please specify that you are applying for the role of ‘Contact Centre Advisor’.
We are offering:
• Temporary position until 31st March 2022.
• Hours of work will be between 8:30am-5pm Monday- Thursday and 8:30am - 4:30 pm Fridays. Ideally looking for full time applicants but part time would be considered.
• A starting salary of £20.092 - £21,748 - competitive in a Customer Service role.
• Access to the Local Government Pension Scheme (or other pension scheme)
• A wide range of staff benefits
Essential requirements:
• Please see the job description and specification attached.
For further information about this vacancy, please contact Helen Longstaff via email to
Helen.Longstaff@northumberland.gov.uk
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email temporarystaffing@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know.
Please note
This job is closed for applications.