Customer Service Advisor (Test and Trace)
Job Summary
Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
Please see advert text
Advert Start Date:
15/10/2021
Advert End Date:
Closed for applications on 31/10/2021 23:59
Salary:
£20,092 - £21,748
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Northumbria House, Cramlington
Further Information
The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Service
Our team provides the Council’s first point of contact for customers accessing services. We support service delivery across all Council functions except Adults and Children's Social Care. We operate from the contact centre at Cramlington (telephony/web/social/ media) and from 9 Information Centre's across the County for our face to face provision.
The team also support the Local Authorities Test and Trace programme set up in response to the recent COVID pandemic making outbound calls to residents who have tested positive for COVID 19 capturing their contacts and ensuring they have the necessary support in pace during periods of isolation.
We want to resolve as many enquiries as possible at first contact and provide effective access to services. We work closely with services to ensure that we provide the most up to date information and can inform customers what they can expect from us.
To apply, please submit the online application form and at question 15 under Other, please specify that you are applying for the role of ‘Test and Trace Advisor’.
The Role
We are looking for positive, enthusiastic, flexible, resilient individuals who can use their initiative and are passionate about helping others to fill this demanding but rewarding role.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
The successful applicant will play a key role in supporting the Local Authority ’s Test and Trace programme and in providing surge capacity in the event of an increase is COVID Cases within Northumberland. The Test and Trace Service is operational 7 days per week.
We are offering:
• Temporary Position until 31st March 2022
• Full time and Part Time hours will be considered
• A starting salary of £20,092 - £21,748
• Access to the Local Government Pension Scheme (or other pension scheme)
• A wide range of staff benefits
Essential requirements:
• Please see the job description and person specification attached
For further information about this vacancy, please contact Helen Longstaff helen.longstaff@northumberland.gov.uk for an informal discussion.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme, please email temporarystaffing@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview, please also let the team know.
Please note
This job is closed for applications.