Support Officer - ICT Practitioner SIFA Level 2.1502
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
16/05/2022
Advert End Date:
Closed for applications on 22/05/2022 23:59
Salary:
£20,444 - £22,129
Employment Location:
County Hall
Further Information
The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The Service
Northumberland County Council are looking for a skilled individual to assist in the delivery of our IT Support Desk, working within the systems support team.
The Role
This position will be predominantly working within the IT Service desk, dealing with customer enquiries and resolving software related issues. Applicants should have experience within the IT sector preferably with some of that time spent in a service desk environment installing software for customers. The job involves working with multiple stakeholders across many sites and good customer service and communication skills are required. The successful candidate will join an established team within authority and will have access to colleagues who can assist where necessary. This position is mainly home based, but you may be required to come into the office one day per week.
Please explain how you meet the essential requirements in your application.
We are offering:
A starting salary of £20,444 (Band 4 £20,444 - £22,129)
Access to the Local Government Pension Scheme
A wide range of staff benefits including a competitive annual leave provision
Flexible working arrangements
Essential requirements:
A technical qualification or evidence of competency in IT
Ability to absorb new technical information and apply it effectively
A general standard of literacy and numeracy
Actively undertaking ongoing continuous professional and personal development.
Competence in using Microsoft Office
An active desire to provide effective customer centred services.
Very effective IT skills and ability to understand and develop the use of IT to achieve work objectives.
Numerate and able to analyse business related statistics.
Ability to work methodically and systematically.
Adopts a collaborative approach to work.
Ability to absorb technical information, when it is presented systematically and apply it effectively
Works under routine supervision. Uses minor discretion in resolving problems or enquiries.
Works without frequent reference to others.
Has sufficient communication skills for effective dialogue with colleagues.
Ability to work in a team.
Ability to plan, schedule and monitor own work, within short time horizons.
Please note that successful candidates must be able to attend an online interview
For further information about this vacancy, please contact Catherine.tait@northumberland.gov.uk for an informal discussion.
CLOSING DATE 22 MAY 2022
Please note that this is a full time position but applications on a secondment or part time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council Website.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with, including your invite to interview if you are short-listed.
Although we advertise on North East Jobs, your application process will be directed to our Taleo system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘hr-empty@invalidemail.com’ as you will not be notified by any other means.
Please note
This job is closed for applications.