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Income Officer.3533

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
09/09/2022
Advert End Date:
Closed for applications on 29/09/2022 10:44
Salary:
£25,419 - £28,226
Hours per week:
37
Job Category:
Housing
Vacancy ID:
230894
Employment Location:
"Compass House, Blyth"
Number of posts:
2
Closing date:
29 Sep
Further Information
The Council

Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.

For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working


The Service
Within the Housing Operations service we manage more than 8000 homes and provide a range of support and services to our customers. A new permanent Income Officer role is now available within our Income Service, and we are looking for someone who is customer focused to help us collect rental income and sustain tenancies.


The role
With full training and support you will contact customers by telephone and through digital platforms to identify the cause of the arrears, discuss repayment options and made affordable and sustainable agreements to repay arrears. You will support the coordination and delivery of income collection in line with NCC’s recovery process and other policies and procedures.

We are offering:
- A starting salary of £25,419 (Band 6 £25,419 - £28,226)
- 25 days annual leave plus public and bank holidays (rising to 30 after 5 years of service)(pro-rata for part-time employees)
- Access to the Local Government Pension Scheme
- A wide range of staff benefits including a competitive annual leave provision
- Flexible working arrangements

Essential requirements:
- Excellent communication skills, with the ability to adapt your communication style to meet the needs of customers
- A passion for great customer service
- The ability to take control and defuse challenging conversations, to reach the right outcome for the customer and our organisation.
- Excellent organisation, administrative and problem solving skills.
- IT literate

For further information about this vacancy, please contact Donna.Gallagher@northumberland.gov.uk for an informal discussion.


CLOSING DATE 9 OCTOBER 2022

Please note that this is a full time position but applications on a secondment or part time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council Website.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with, including your invite to interview if you are short-listed.

Although we advertise on North East Jobs, your application process will be directed to ourTaleo system.Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘hr-empty@invalidemail.com’ as you will not be notified by any other means.
Please note
This job is closed for applications.

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