Finance and Support Co-ordinator/Credit Controller/Administrator – 37 hpw
Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
24/03/2023
Advert End Date:
Closed for applications on 03/04/2023 12:00
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Middlefields, South Shields
Further Information
Finance and Support Co-ordinator/Credit Controller/Administrator – 37 hpw
(Middlefields, South Shields)
£21,968 pa
Fixed Term Contract until January 2024 to Cover Maternity Leave
South Tyneside Council Waste Services is based in South Shields, Tyne and Wear. The Service is undergoing transformation to deliver an efficient and effective Waste Service for the Borough. You will be part of a team who support the commercial side of the service.
You will ideally have experience of working within a commercially growing organisation. A resilient person, you will be used to maintaining excellent customer relationships, delivering outstanding customer service for our business customers and, at times, our non-commercial customers. With exceptional written and verbal communication skills you will ideally have some experience in working with both invoicing and credit control systems and you will have strong computer skills in systems such as Microsoft Office, especially Excel. You will also have excellent numeracy skills and the ability to manipulate data and produce reports. With a keen eye for accuracy, you will be used to maintaining accurate records.
You will be responsible for delivering a high quality, customer focussed service. You will:
• Develop and maintain relationships with business and trade customers.
• Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
• Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
• Assist with invoicing and credit control, producing invoices in a timely manner and ensuring controls are in place regarding payment.
• Arrange ad-hoc collections and invoices for business customers, providing all associated paperwork.
• Maintain the customer database and ensure it is accurate and up to date.
• Manage and distribute Round Lists for the crews and ensure they are kept up to date with new customer information etc.
• Set up appointments with trade customers.
• Process triage customer feedbacks for both the commercial and non-commercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
• Undertake any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, Monday 3 April 2023.
Please note
This job is closed for applications.