Adult Social Care Adviser, 37hpw
Job Summary
Working Pattern:
Full time
Advert Start Date:
08/06/2023
Advert End Date:
Closed for applications on 22/06/2023 12:00
Job Category:
Social Care - Adult Service
Employment Location:
South Tyneside Let’s Talk Service, Jarrow Town Hall
Further Information
Adult Social Care Adviser, 37hpw
(South Tyneside Let’s Talk Service, Jarrow Town Hall)
£24,496 pa
Permanent
An exciting opportunity has arisen in the South Tyneside Let’s Talk Service. We are seeking an enthusiastic person with previous customer service experience to fulfil the role of Adult Social Care Adviser (ASCA). Call centre experience would be beneficial but not essential.
The Let’s Talk Service is the single point of contact into Adult Social Care in South Tyneside and the ASCA is the first person a member of the public or a professional will communicate with.
In line with the Care Act 2014 we need to focus on making the most of individuals strengths and resources in the community looking at what people can do (rather than what they can’t) and focussing on what matters to them.
The ASCA role is critical to ensuring that people are effectively connected to the right support for them, first time. Working in a fast-paced environment, dealing with a wide range of enquiries, you will need to be an effective listener, able to act independently, be professionally curious and be committed to ensuring the person you are communicating with receives a personalised response.
You will respond to telephone, and electronic communications from professionals and members of the public. This may include people with physical or mental health issues, their family, friends, and carers. You will be central to promoting health, independence and wellbeing, and identifying when the person should be connected to another team (internal and external) based upon the complexity of need and risk.
For an informal discussion about the role, please contact John Davison on (0191) 424 4056.
We offer an excellent benefits package and further information is available here - www.southtyneside.gov.uk/workinghere
South Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.
Please note that if you apply for this role, all communication regarding your application will be sent to the email address that you have registered with North East Jobs, please ensure you check your junk mail.
Closing date: Noon, 22 June 2023.
Interviews will take place on 12 July 2023.
Please note
This job is closed for applications.