Systems Support Officer

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 20/01/2019 23:59
£18,870 - £21,074 grade 5
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
the post will be based at County Hall in Durham, however you may be required to work at any DCC council office.
Post Number:
Closing date:
20 Jan
Further Information

Adults & Health Services
Operational Support - Systems and Data Team

Vacancy Reference No: AHS/18/376

Post title: Systems Support Officer – full time – temporary until 31/03/2020

Salary: £18,870 - £21,074 Grade 5

Job Location: the post will be based at County Hall in Durham, however you may be required to work at any DCC council office.

Applications are invited for this full-time temporary Systems Support Officer position. The successful candidate will work as part of a team to provide advice and support to IT system users within Adults and Health Services as well as other partner agencies.

The post holder’s duties will include but not be limited to:

• Provision of telephone, helpdesk and on-site support to system users, in the preparation for and implementation of systems;
• Assistance with testing and implementation of new systems and technologies prior to their implementation within the Service;
• Support with accurate entry of data and maintenance of databases within the Service;
• Processing, maintenance and upkeep of records in relation to system access requests and audit logs;
• Production of procedures and user guidance for information system operation ;
• Supporting research, implementation and evaluation of new technologies and systems.

Required qualifications: NVQ Level 4 in Business Administration, ICT or information related subject or equivalent in a relevant discipline.

For further information about the post please contact
Michael Abson, Team Leader – Systems Implementation and Support, Tel: 03000 265746, Email: or
Stewart Murray , Tel 03000 267409

It is anticipated that interviews will be held on 31/1/2019.

Apply on-line or for further assistance contact the HR Operations & Data Team on Telephone: 03000 267247 (24hr answerphone). Email:

Permanent DCC employees wishing to undertake a temporary post within the Council, whether this is within their substantive service, or across services, should seek the approval of their Line Manager/Senior Manager to undertake this temporary post with the guarantee to return to their substantive post at the expiry of the temporary post. If the temporary post is reviewed and further extended, agreement must be sought from the employee’s substantive line manager.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.

Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.

Please note
This job is closed for applications.