Apprentice Customer Service

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 31/03/2019 23:59
£8,103 - £15,106 Annually
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Post Number:
Closing date:
31 Mar
Further Information

Are you looking for an opportunity to gain a Level 2 or 3 Customer Service apprenticeship qualification whilst gaining valuable work experience? If so, Stockton Borough Council have an exciting new opportunity within our Family Hub in Thornaby. We are an organisation where we all make a positive contribution to work for the whole Council, where we never lose sight of the fact we are here to serve the people of the borough.

We are looking for an enthusiastic, hard-working, positive individual who is self-motivated and able to work on their own initiative as well as being a team player. The successful candidate will be committed to providing excellent service, be willing to learn and develop and will not be afraid to try new things
You will be given the opportunity to gain valuable work experience providing a first point of contact service for all our service users, whilst working towards a Level 2 or 3 Customer Service apprenticeship qualification through Stockton Learning and Skills. You will be given the skills and knowledge to deal with a range of duties and become part of a team that is committed to delivering high standards of customer service.

The successful candidate will be responsible for assisting in providing an efficient, professional and customer focused welcoming service within a Family Hub, in addition to assisting with clerical and administrative support. This includes taking calls on the main telephone number, signposting to appropriate services, raising work requests, forwarding messages, maintaining and updating information and display boards, assisting with routine health and safety duties, helping with customer satisfaction surveys, marketing of services using a variety of media platforms including Facebook and Instagram and inputting and collating data.

Apprenticeship opportunities are open to anyone over the age of 16 years with no upper age limit. You will be required to meet the entry requirements for the Level 2/3 Customer Service course which will be delivered by Learning & Skills.
The start date for this position is negotiable so we would welcome applications from summer 2019 school/college leavers as well as the wider community and age groups.

Upon successful completion of your apprenticeship you will have the opportunity to progress your career within the Council subject to suitable vacancies being available. As an Apprentice, you will be eligible to apply for any internal vacancies as and when they arise within the Council.

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the Personal Statement on the application form, as this information is used to select candidates for interview.

If you would like an informal discussion about the post, please contact Adele Jaab, Family Hubs Manager, on 01642 527226.

The application form is available in alternative formats from Xentrall Recruitment Services, tel: 01642 526992 or email

Please note
This job is closed for applications.