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Neighbourhood Service Advisor

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Job Summary

Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
31/03/2019 23:59
£18,870 – £20,541
Job Category:
Vacancy ID:
Employment Location:
Post Number:

Job details 

Closing date:
31 Mar

Supporting documents


Further information

Job title: Neighbourhood Service Advisor
Service area: Customers and Communities
Job ref: TGHC631
Grade: Grade E £18,870 – £20,541 per annum (SCP 18-21). 1 x 37 hours permanent & 1 full time temporary until 31 March 2020 and 1 x 18.5 hours temporary until 6 December 2019 (working days Monday, Tuesday & alternative Wednesday)
Applicable to: Internal and external vacancy
Closing date: Midnight on Sunday, 31 March 2019

The Gateshead Housing Company is a non-profit organisation responsible for the day-to-day management of nearly 20,000 homes.

We aim to provide excellent and efficient services to create homes and neighbourhoods that meet the aspirations of the people of Gateshead.

We employ over 700 people and involve our customers in making our services better.

The Neighbourhood Housing Management Service is reshaping the delivery of its tenancy and estate management services to enable us to respond to future challenges in the housing environment.

As a Neighbourhood Service Advisor you will be responsible for delivering a customer focused service and provide administrative support as part of a Neighbourhood Service Team, working to support tenants to sustain tenancies and neighbourhoods.

Good organisational and IT skills are essential and you should be committed to delivering customer service to a high standard.

You will have experience of working in a customer service environment; dealing with members of the public in person and over the phone; interviewing and communicating effectively and possess 5 GCSEs at Grade C or above or relevant experience.

Work locations will vary subject to the needs of the business.

You should consider the essential requirements and competencies relating to this post when applying and ensure you evidence your suitability within your application.

Please note: Assessments will be by application, ability tests and interview for this vacancy.

For an informal discussion about the role please email Richard Finlow richardfinlow@gatesheadhousing.co.uk , Neighbourhood Housing Manager or call 0191 433 5307

You should consider the job profile when applying, giving examples of how you meet the criteria.

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