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Customer Service Advisor

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
16/08/2019
Advert End Date:
01/09/2020 23:59
Salary:
£19,171 Annually
Hours per week:
37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
190525
Employment Location:
Darlington
Post Number:
010390
Closing date:
1 Sep
Further Information

Working within the Customer Service Centre at the Town Hall, this varied role is fundamental in the Council’s goal of providing an excellent customer experience. You will be the first point of contact for customers and will deal with a variety of enquiries by telephone contact, e-mails, face-to-face visits and through digital channels. This is a real opportunity to help members of the community daily by actively promoting the use of digital services and self-serve options.

You must have excellent verbal and written communication skills. You must be able to listen, acknowledge, clarify, respond appropriately and check customer understanding. You will need to be flexible, able to multitask, be focused, and work effectively as a team member. You will have a passion for helping others and challenging processes that stand in the way.

You must be computer literate with experience of Office packages. Good IT skills and the ability to accurately capture data while managing customer expectations are essential.

For detailed information on this role, please refer to the Job Description and Person Specification in the Vacancy Information document.

For a further informal discussion, please contact Kara Sandys or Yvonne Walker, Customer Services Team Leaders, on 01325 406027.

An online application form and further information are available from www.darlington.gov.uk/job-vacancies. Alternatively, you can contact Xentrall Recruitment Services, Tel: (01642) 526992 or email: recruitment@xentrall.org.uk