Complaints and Information Requests Investigator - R0000509
Advert Start Date:
Advert End Date:
£33,799 - £35,934
Hours per week:
37 hours per week
Department: Strategy Information and Governance
Service Area: Finance, Governance and Support
Salary: £33,799 – £35,934
Hours: 37 hours per week
Contractual Status: Permanent
Applicants will no longer be able to use their North East Jobs account to apply. If you are internal to Middlesbrough Council, you will be required to use your Staff Portal credentials to log in. Alternatively, if you are an external applicant, you will need to register as a ‘new user’, and use the log on credentials created for any future applications.
We have an exciting opportunity for a suitably experienced Complaints and Information Request Investigator.
The successful candidate will be an excellent communicator, credible and comfortable working with the public and senior officers.
The post will undertake complex complaints investigations on behalf of children’s services in accordance with statutory processes and guidance and will facilitate and process Subject Access Requests providing information to people who apply to see records held about them by Children’s Services under the Data Protection Act and General Data protection Regulation.
Knowledge of Local Authority processes for Subject Access Requests and Complaints will be advantageous.
For further details and to apply online please visit www.middlesbrough.gov.uk/jobs.
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
Closing Date: Wednesday 25th September 2019 by 12 midnight.