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Team Leader – Customer Services

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
27/09/2019
Advert End Date:
Closed for applications on 13/10/2019 23:59
Salary:
£24,799 - £26,999 Annually
Hours per week:
37 hours per week
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
191815
Employment Location:
Darlington
Closing date:
13 Oct
Further Information

You will lead a team of staff delivering front-line services to our customers over the telephone, by e-mail or face to face in the Town Hall.

You should have approximately three year’s recent experience of working in a customer services environment with the ability to support, motivate and lead staff. Highly effective communication skills are essential in this role, together with the ability to organise and prioritise workloads to meet performance targets.

Experience of dealing with sometimes angry or emotional customers in a confident, but sensitive manner is also essential.

For detailed information on this role, please refer to the Job Description and Person Specification.

For a further informal discussion, please contact Claire Gardner-Queen, Housing Manager, on 01325 405934.

An online application form and further information are available from www.darlington.gov.uk/job-vacancies. Alternatively, you can contact Xentrall Recruitment Services, Tel: (01642) 526992 or email: recruitment@xentrall.org.uk

The successful applicant will be subject to a Standard DBS check.

Please note
This job is closed for applications.