Support Officer -ICT Practitioner SFIA Level 3, Band 6, Temporary Post (Fixed Term until December 2020)

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 16/01/2020 23:59
£24,313 - £26,999
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
County Hall
Closing date:
16 Jan
Further Information

Support Officer -ICT Practitioner SFIA Level 3, Band 6, Temporary Post (Fixed Term until December 2020)

Will be required to work at a technical level within a specific business area of Information Services. May be involved in a supporting role in implementing
small-scale technical projects, dealing with work requests and resolving moderately complex problems, using agreed standards and tools, to achieve a well engineered result

A general standard of literacy and numeracy
A technical qualification or evidence of competency in IT.
Actively undertaking ongoing continuous professional and personal development.
Appropriate degree or equivalent qualification

Competence in using Microsoft Office, Oracle applications, word processing, spreadsheets and database systems.
An active desire to provide effective customer centred services.

Skills and competencies
Very effective IT skills and ability to understand and develop the use of ITC to achieve work objectives.
Numerate and able to analyse business related statistics.
Ability to work methodically and systematically.
Adopts a collaborative approach to work.
Absorbs technical information, when it is presented systematically and applies it effectively.
Performs a broad range of work, sometimes complex and non-routine, in a variety of environments.
Will need to manage multi skilled teams in the delivery of some ICT projects including the organising and delegation of tasks

Physical, mental and emotional demands
Generally works from a seated position with regular need to walk, bend or carry items.
Need to maintain general awareness, with lengthy periods of enhanced concentration.
Works under general supervision. Uses discretion in identifying and resolving complex problems and assignments.
Usually receives specific instructions and has work reviewed at frequent milestones.
Determines when issues should be escalated to a higher level.
Works under general supervision.
Interacts with and influences department/project team members.
May have working level contact with customers and suppliers.
In predictable and structured areas may supervise others.
Makes decisions which may impact on the work assigned to individuals or phases of projects.
Is aware of Health & Safety issues.
Identifies and negotiates own development opportunities.
Has sufficient communication skills for effective dialogue with colleagues.
Is able to work in a team.
Is able to plan, schedule and monitor own work, within short time horizons.
Has responsibility for complex and highly connected ICT, therefore requiring considerable precision and accuracy of support activities to minimise the impact on business.

Dependable, reliable, a good timekeeper and effective guide/mentor to subordinate staff.

We are offering:
A starting salary of £24,313
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision

For the job description and person specification, please click here
Closing date for applications is midnight on 16th January 2020.

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; any concerns regarding the process can be discussed with Claire Coe (Trans HR Support Officer) claire.coe01@northumberland.gov.uk We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please email hrrecruitment@northumberland.gov.uk

Please note
This job is closed for applications.