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3 x Temporary Customer Services Assistant

Job Summary
Contract Type:
Temporary
Working Pattern:
Please see advert text
Advert Start Date:
06/11/2019
Advert End Date:
17/11/2019 23:59
Salary:
£18,795 to £19,945 p.a. pro rata for PT post (Grade 4)
Allowances:
n/a
Hours per week:
2 x 37 hours and 1 x 18.5 hours
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
192831
Employment Location:
Crook Civic Centre
Post Number:
RES/19/82
Closing date:
17 Nov
Further Information

The Customer Services Team are looking to recruit three Customer Services Assistants until approximately 30th November 2021. Two posts are full time 37 hours and one is Part Time, 18.5 hours.

The post holders will provide a first point of contact for customers accessing the service through a variety of channels.

We are looking for enthusiastic and customer focussed individuals with a positive attitude and the ability to deal with a range of customer enquiries working with services to ensure their resolution, acting as the customer advocate when appropriate and supporting effective service delivery.

Excellent communicators, the post holder will be required to demonstrate tact and diplomacy. You will be the first point of contact for many customers, therefore a good understanding of council services will be beneficial. you will also be expected to deal with a complex range of issues sensitively and confidentially handling areas of conflict appropriately.

Candidates should have 4 GCSE's Graded A-C or equivalent.

It is anticipated that interviews will be held on 27th & 28th November 2019.

For further information regarding this vacancy, please contact Karen Jones on email Karen.jones@durham.gov.uk.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line or for further assistance contact Payroll and Employee Services on 03000 267247 or email pesresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.