Control Room Operator.2183

Job Summary
Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
Please see advert text
Advert Start Date:
Advert End Date:
Closed for applications on 14/11/2019 23:59
£21,589 - £23,836
Hours per week:
Job Category:
Social Care - Adult Service
Vacancy ID:
Employment Location:
Foundry House Day Centre
Closing date:
14 Nov
Further Information

Casual Control Room Operator/Mobile Warden

Northumberland Telecare provides a service across Northumberland providing a range of Telecare equipment to enable service users to live independently in their own homes. We operate 24/7 every day of the year

The role
We are looking for enthusiastic and committed individuals to work both within our control room and out in the community providing a mobile warden service. Control Room Operators respond to Telecare lifeline activations, assessing calls to ensure appropriate support is given. This may be re-assurance, signposting to another service or requesting support from emergency services. Mobile Wardens install Telecare equipment across the County, carry out routine visits and respond to lifeline activations.

Successful applicants must have excellent communications skills and be confident to deal with emergency situations often where the caller is in distress. Individuals should have a calm and empathetic approach when dealing with vulnerable clients both over the phone and face to face.
The role will involve working a variety of shifts including days, evening, nights and weekends.
The starting salary is £21,589. 

For more information please see the attached job description and person specification

Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; any concerns regarding the process can be discussed with Rebecca Harding (Trans HR Support Officer) on 01670 623 130 or email Rebecca.harding@northumberland.gov.uk
We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.  
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please email hrrecruitment@northumberland.gov.uk

The closing date for this role will be 14th November at midnight

Please note
This job is closed for applications.