Contact Centre Adviser - Northumbria House
Advert Start Date:
Advert End Date:
£19,554 - £21,166
Admin / Secretarial / Customer Services
"Contact Centre, Northumbria House"
Job Title Customer Service Advisor
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
Our mission in Customer Service is to ‘REACH’;
R esolve enquiries at first point of contact,
E ngage with Customers for successful outcomes,
A chieve the best level of service we can,
C onnect people with what they need and
H elp Customers to help themselves.
We achieve this via a network of 9 offices which customers can visit for face to face interactions and a contact centre which is the first point of telephone contact for the Council. We are also transforming our self service offer. We look to resolve all enquiry types at the first point of contact wherever possible for a huge variety of enquiry types including; housing benefit, council tax, blue badges, concessionary travel, housing, household waste, highways, planning and much much more!
We are ideally situated, predominantly in the South of Northumberland, with great connections across the County as well as Newcastle and North Tyneside by road or public transport.
If you are a person who loves to help others, in a Contact Centre and / or Information Centre environment, we want to hear from you! It is an exciting time for Customer Services at Northumberland County Council. We are looking for enthusiastic, dynamic and flexible individuals with Customer Service experience to help us to continue to transform our services in Northumberland and be the best we can be for our Customers. We are creating a first class service for Customers to connect with us digitally, by telephone, or in person. Excellent communication and interpersonal skills are key as well as a dedication to fantastic customer service and a desire to help and resolve enquiries at first point of contact.
We are offering:
- A starting salary of £19,554 - £21,166 - competitive in a Customer Service role.
- Access to the Local Government Pension Scheme (or other pension scheme)
- A wide range of staff benefits including a competitive annual leave provision
Please see the attached job description and specification attached.
For further information about this vacancy, please contact Sara Atkinson firstname.lastname@example.org or call 01670 623900 for an informal discussion.
Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Rebecca Harding (Trans HR Support Officer) email@example.com
We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. All applications to work on a part-time will be considered in line with the requirements of the post and the needs of the service.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend interview please contact Jordan Liddell on 01670 623930 or email firstname.lastname@example.org
This post will close at midnight on Tuesday 19th November 2019.