Customer Services Officer
Advert Start Date:
Advert End Date:
£18,513 per annum + benefits package
Admin / Secretarial / Customer Services
Newcastle upon Tyne
Castles & Coasts Housing Association is currently looking to recruit a full time (36.25 hours) Customer Services Officer, fixed term for up to 12 months. The post will be based in Newcastle with a salary of £18,513 per annum. If you are looking for an exciting new role, this is a great opportunity to join the Customer Services Team at CCHA.
Our Customer Services Officers are responsible for providing a high standard of customer service, dealing with customer enquiries at the first point of contact (in person, by telephone, text and via email/website).
Key tasks are varied and include processing day to day and specialist repairs reported by our customers; liaising with contractors and Property Services colleagues to deal with complex responsive repairs on a regular basis; and updating important records (including CRM and electronic document management systems).
Moreover, you will have responsibility of advising residents on rent/service charge accounts, taking payments and giving advice on lettings and anti-social behaviour matters.
You will be self-motivated, a problem-solver and have experience dealing with customer enquiries, combined with a knowledge of the principles of customer care.
CCHA owns and manages more than 7,000 homes across the North of England in Cumbria, Northumberland, Tyne and Wear and North Lancashire. As an Association, we focus on the needs of the local communities we serve, tackling the housing crisis, improving services within our communities, and use our strength and efficiency to meet housing service needs. We are committed to providing excellent services to our customers.
If you are looking to make a real difference to the service we provide to our residents and customers, then please click the Apply button on the vacancy listing on our website.
Closing date for applications: Monday 24th February 2020
Interviews to be held: In Newcastle on Thursday 12th March 2020