Advert Start Date:
Advert End Date:
Starting Salary £21,589 - £23,836 per annum
Finance / Benefits / Revenues / Procurement
Overpayments Officer 37 hours per week The Council Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate. For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working
The role We are looking to appoint an Overpayments Officer to work as part of the Overpayments Team based in Ashington. The successful applicant will assist the Overpayments Team Leader to maximise the collection of recoverable Housing Benefit overpayments in line with legislation, Council policy and best practice. You will deal with all customer contact relating to overpayments by telephone, e-mail, post or third party enquiries, offer advice on Housing Benefit and monitor repayment arrangements and take appropriate action where required to pursue the most effective form of recovery action. You will utilise all options to trace debtors and ascertain information that will assist in resolving issues and clearing debts. You must be energetic, efficient and capable of working on your own initiative as well as forming an integral part of a hard working team. You should have good communication and numeracy skills as well as a good level of general knowledge and IT literacy. You must be able to work with accuracy and use your own initiative. You will also have an in depth knowledge of Housing Benefit Regulations and associated Statutory Instruments and Circulars. Experience of debt recovery work is desirable. Previous experience of Northgate iWorld and Info@Work systems will be an advantage.
We are offering: Starting Salary £21,589 - £23,836 per annum (Band 5) Access to the Local Government Pension Scheme (or other pension scheme) ? A wide range of staff benefits including a competitive annual leave provision ? Flexible working arrangements For further information about this vacancy, please contact Mark Penfold (01670 624352) for an informal discussion. To view the Job Description and Personal Specification please click here For further guidance on completing your application and information about our equality and diversity initiatives, please click here Closing date 17 February 2020 at midnight Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Rebecca Harding (Trans HR Support Officer) on 07770975678 or email@example.com. We operate a guaranteed interview scheme for disabled