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Overpayments Officer.676

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
03/02/2020
Advert End Date:
18/02/2020 00:00
Salary:
Starting Salary £21,589 - £23,836 per annum
Allowances:
21589
Hours per week:
37
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
195649
Employment Location:
Wansbeck Square
Closing date:
18 Feb
Further Information

Overpayments Officer 37 hours per week   The Council   Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.   For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working  

The role   We are looking to appoint an Overpayments Officer to work as part of the Overpayments Team based in Ashington. The successful applicant will assist the Overpayments Team Leader to maximise the collection of recoverable Housing Benefit overpayments in line with legislation, Council policy and best practice.  You will deal with all customer contact relating to overpayments by telephone, e-mail, post or third party enquiries, offer advice on Housing Benefit and monitor repayment arrangements and take appropriate action where required to pursue the most effective form of recovery action. You will utilise all options to trace debtors and ascertain information that will assist in resolving issues and clearing debts. You must be energetic, efficient and capable of working on your own initiative as well as forming an integral part of a hard working team. You should have good communication and numeracy skills as well as a good level of general knowledge and IT literacy. You must be able to work with accuracy and use your own initiative. You will also have an in depth knowledge of Housing Benefit Regulations and associated Statutory Instruments and Circulars.  Experience of debt recovery work is desirable. Previous experience of Northgate iWorld and Info@Work systems will be an advantage.   

We are offering:  Starting Salary £21,589 - £23,836 per annum (Band 5) Access to the Local Government Pension Scheme (or other pension scheme) ? A wide range of staff benefits including a competitive annual leave provision ? Flexible working arrangements  For further information about this vacancy, please contact Mark Penfold (01670 624352) for an informal discussion. To view the Job Description and Personal Specification please click here For further guidance on completing your application and information about our equality and diversity initiatives, please click  here Closing date 17 February 2020 at midnight   Northumberland County Council is an equal opportunities employer. We welcome applications from all sectors of the community. We recognise the difficulties that transgender applicants in particular may face during a recruitment process; if Trans applicants have any concerns regarding the process please contact Rebecca Harding (Trans HR Support Officer) on 07770975678 or rebecca.harding@northumberland.gov.uk. We operate a guaranteed interview scheme for disabled