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INVESTIGATING OFFICER REQUIRED FOR TOGETHER FOR CHILDREN

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
01/06/2020
Advert End Date:
Closed for applications on 15/06/2020 23:59
Salary:
Grade 8 scp 31-35 (£33,799 -37,849)
Job Category:
Social Care - Children Service
Vacancy ID:
197889
Employment Location:
Sunderland
Closing date:
15 Jun
Further Information

INVESTIGATING OFFICER REQUIRED FOR TOGETHER FOR CHILDREN SUNDERLAND, A UNIQUE COMPANY DELIVERING CHILDREN’S SERVICES ON BEHALF OF SUNDERLAND COUNCIL

Stanfield Centre, Sunderland
Grade 8 scp 31-35 (£33,799 -37,849)
FIXED TERM 12 MONTHS (POTENTIAL TO EXTEND SUBJECT TO FURTHER FUNDING)

AN EXCITING OPPORTUNITY FOR AN EXPERIENCED COMPLAINTS INVESTIGATING OFFICER WHO CAN EVALUATE CUSTOMER FEEDBACK TO ASSIST WITH COMPANY DEVELOPMENT

If you are an experienced and ambitious professional with a high degree of technical and analytical skills and experience of working with high impact services, then there has never been a better time to join Together for Children, a unique company with a focus on driving improvement for children and families in Sunderland.

The company is seeking an experienced Complaints Investigating Officer. To quality you will have experience of working within an investigating officer role, where you have gained hands-on experience of dealing with customers and undertaking complex investigations. You will have proven customer management skills and the ability to provide an efficient, courteous, informative and responsive service to members of the public.

We are looking to recruit a proactive Investigating Officer who understands the children’s statutory complaints process. The successful candidate will be a committed, creative and passionate professional who has experience of conducting complaint investigations and who thrives on learning from customer experience to inform and drive forward service improvement.
You will also have excellent communication and organisational skills, enjoy challenging situations and be able to create a positive working atmosphere. Above all, you must have energy and enthusiasm and be able to add demonstrable value.

If you would like to have an informal discussion about this post, please contact Stacy Hodgkinson on 0191 561 7573.

Closing date 15th June

Please note
This job is closed for applications.