logo

3 x Customer Services Assistants

Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Please see advert text
Advert Start Date:
19/06/2020
Advert End Date:
Closed for applications on 02/07/2020 23:59
Salary:
£18,795 to £19,945 p.a. pro rata for part time post (Grade 4)
Allowances:
n/a
Hours per week:
37 and 18.5
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
198288
Employment Location:
Crook Civic Centre Library and CAP
Post Number:
RES/20/138A
Closing date:
2 Jul
Further Information

The Customer Services Team are looking to recruit three Customer Services Assistants. Two of the posts are permanent (one is full time 37 hours and the other part time 18.5hours) and the third post is full time temporary until approximately 30th November 2021.

The post holders will provide a first point of contact for customers accessing the service through a variety of channels.

We are looking for enthusiastic and customer focussed individuals with a positive attitude and the ability to deal with a range of customer enquiries working with services to ensure their resolution, acting as the customer advocate when appropriate and supporting effective service delivery.

Excellent communicators, the post holder will be required to demonstrate tact and diplomacy. You will be the first point of contact for many customers, therefore a good understanding of council services will be beneficial. you will also be expected to deal with a complex range of issues sensitively and confidentially handling areas of conflict appropriately.

Candidates should have 4 GCSE's Graded A-C or equivalent.

For further information regarding this vacancy, please contact Karen Jones on email at karen.jones@durham.gov.uk.

It is anticipated that interviews will be held week commencing 13th July 2020. Interviews will be held remotely via Microsoft Teams. If you are successful at shortlisting you will be contacted via North East Jobs of the date and time of your interview. A separate invite will be sent via Microsoft Teams.

Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. As a disability confident employer, we are committed to employed disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line or for further assistance contact Payroll and Employee Services via email at pesresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

Please note
This job is closed for applications.