Advert Start Date:
Advert End Date:
£37,849 - £40,760 per annum
Hours per week:
37 hours per week
Newcastle upon Tyne, YHN House
At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.
We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.
Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.
We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits.
These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.
The Role: An opportunity has arisen to join the Customer Services Team – Housing as a Housing Services Manager.
The Person: You will have a passion for working in social housing and be committed to delivering an excellent customer service. You will have a strong track record of managing a high-quality customer service function within the housing environment.
You will be a highly motivated self-starter with excellent written and verbal communication skills and with the ability to prioritise your workload to ensure deadlines are met.
You will actively contribute to regular reviews of housing services to identify efficiencies and continually improve the service provision. Taking a collaborative approach, you will have experience of liaising with internal and external stakeholder in order build constructive relationships which make it easier to do business.
PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.
Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Rob Jones, Senior Manager Housing Services by email email@example.com or email firstname.lastname@example.org