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3 x Customer Services Officers

Job Summary
Contract Type:
Please See Advert Text
Working Pattern:
Please see advert text
Advert Start Date:
14/09/2020
Advert End Date:
Closed for applications on 28/09/2020 23:59
Salary:
£21,748 to £24,491 p.a. pro rata for part time posts (Grade 6)
Allowances:
n/a
Hours per week:
37, 29.5 and 22.5
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
200101
Employment Location:
Crook Civic Centre Library and CAP
Post Number:
RES/20/285
Closing date:
28 Sep
Further Information

A vacancy has arisen within Digital and Customer Services for three Customer Services Officers. One of the post is part time 29.5, permanent, the other two posts are temporary to cover periods of maternity leave, one full time 37 hours until approximately 30/04/21, the other is part time 22.5 hours until approximately 28/02/21 or until the return of the substantive post holders from maternity leave, whichever is sooner.

The post holders will provide a first point of contact for all our customers, service users and stakeholders’ access to public services by all access channels, dealing with customer enquiries on all aspects of business within the remit of Customer Services.

The successful post holders will give advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable).

Candidates should have 4 GCSE's Grade A-C or equivalent and have experience of dealing with the public either face to face or over the telephone.

For further information regarding this vacancy, please contact Jackie McKimm or Caroline Proctor via email at Jackie.mckimm@durham.gov.uk/caroline.proctor@durham.gov.uk.

Interviews will be held remotely via Microsoft Teams. If you are successful at interview you will be contacted via North East Jobs portal with the time and date of your interview. A separate invite will be sent via Microsoft Teams.

Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. As a disability confident employer, we are committed to employed disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line or for further assistance contact Payroll and Employee Services via email at pesresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

Please note
This job is closed for applications.