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Customer Solutions Lead

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
09/10/2020
Advert End Date:
Closed for applications on 25/10/2020 23:59
Salary:
£31,346.00 - £33,782.00 Annually
Hours per week:
37 hours per week
Job Category:
ICT
Vacancy ID:
201001
Employment Location:
Stockton-on-Tees
Post Number:
011384
Closing date:
25 Oct
Further Information

As part of Digital Transformation and Customer Services for Stockton-on-Tees Borough Council the Digital Delivery Team are looking for an individual with the knowledge and experience to design, implement and manage a range of customer solutions to enable high quality service delivery.

You will need to be well organised, flexible, enthusiastic and highly motivated, and able to work within a busy office environment.

This role requires the candidate to lead on assigned initiatives, projects and activities to develop and improve the Council’s approach to Digital Services. This includes the development of customer self-serve solutions to facilitate the delivery of high quality customer services and enable digital transformation.

The post holder is responsible for working in partnership with Council services, 3rd party suppliers, the Web Development Team and Xentrall ICT to design, implement and maintain customer solutions to enable the delivery of high quality customer services.

We are particularly looking for someone who is comfortable and confident in working with people in demanding environments.

We are seeking staff who are wanting to make a positive contribution to the work of Digital Transformation and Customer Services and deliver an excellent service to the people we serve.

Previous experience in a customer focused environment is essential and good computer skills are vital.

An online application form and further information is available from www.stockton.gov.uk/jobs.

Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the Personal Statement on the application form, as this information is used to select candidates for interview.

If you would like an informal discussion about the post, please contact Corinne Moore, Digital Delivery Manager on 01642 524486

The application form is available in alternative formats from Xentrall Recruitment Services, tel: 01642 526992 or email recruitment@xentrall.org.uk

Stockton-on-Tees Borough Council ensures that all customers, both internal and external receive a consistently high quality level of service.

Please note
This job is closed for applications.