Libraries & Customer Service Apprenticeship

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
29/11/2020 12:00
£185 per week
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Various across the Redcar and Cleveland Borough
Closing date:
29 Nov
Further Information

About Us
This is Redcar and Cleveland. We are an ambitious council keen to build on our strong track record of innovation and partnership working, ensuring that we create a flourishing future for the borough and all of its residents. Key to this is a committed workforce who always gives their best. Offering a fast paced, progressive working environment, Redcar and Cleveland Borough Council is a great career move.

The Adults & Communities Directorate consists of three strands, Adult Social Care, Community Development, and Public Health. Our aims are to continue to provide essential and highly valued services and to build capacity to enable local communities to make lasting change, improve quality of life and prosperity. As a directorate we lead on developing a culture of co-operation and co-production, respecting and nurturing the skills and talents of local people and enabling them to fulfil their potential.

Our award winning apprenticeship scheme provides a perfect way to earn a wage while you gain vital work experience and a nationally recognised qualification. We recognise the value apprenticeships can bring to the local community, boosting skills and employment prospects and in addition you will be eligible to apply for internal job vacancies as and when they arise within the Council.

About the Role
Redcar and Cleveland Borough Council has an exciting new opportunity within Libraries and Customer Service. The team are responsible for providing high quality Library services and Customer Service to all residents and visitors. Enquiries can be made over a number of routes; face to face, by telephone, via web-chat and via email.

You will gain valuable work experience supporting the team in handling resident’s enquiries. This may include handling switchboard and general enquiries over the ‘phone in the Contact Centre, or assisting in a library discharging books, replenishing stock, providing help to customers to use library PCs, and providing help and guidance to customers and visitors where required.

We are looking for an enthusiastic, hard-working, positive individual who is self-motivated and able to work using their own initiative as well as being a team player.

The successful candidate will be committed to providing an excellent service and be willing to learn and develop their knowledge.

This is a fixed-term contract for 15 months. National Minimum Wage for your age will apply after the first year.

Would like to find out more? Please see attached job description and person specification for further detailed information or for an informal discussion, please contact Tanya Clark, Libraries & Customer Service Manager on 01642 495385 about this specific job role or alternatively please call the apprenticeship team on 01642 444464 (or email apprenticeship@redcar-cleveland.gov.uk).

Apprenticeship Qualification
During your apprenticeship you will be working towards the nationally recognised Customer Service Practitioner, level 2 qualification at Redcar Adult Learning, based in Redcar College.

Essential Requirements
Apprenticeship opportunities are open to anyone over the age of 16 years old with no upper age limit.

You will need to have a minimum of:
Grade 3 (equivalent to Grade E or above) at GCSE English and Maths or functional skills Entry level 3 qualification in English and Maths.

You will need to be committed/willing to work towards the level 2 qualification.
Join us for invaluable hands-on work experience, a qualification all whilst earning a highly competitive salary and receiving excellent terms and conditions of employment.

How to apply
Apply through North-East Jobs (www.northeastjobs.org.uk), further details can be found on our website www.redcar-cleveland.gov.uk/apprenticeships.

Please ensure when completing your application that you refer to the job description and essential criteria on the Person Specification when completing your application form, as this information is used to select candidates for interviews. Further information can be found within apprenticeship application form guidance document available on our website or North-East Jobs.