Income Officer.3533

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 28/02/2021 00:00
A starting salary of £24, 982 - £27,741
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
"Compass House, Blyth"
Number of posts:
Closing date:
28 Feb
Further Information

Income Officer (3 posts)

2 Permanent

1 Fixed term until the end of March 2022, we would be happy to consider secondments internally or externally

37 hours per week based in Blyth

As a result of the COVID pandemic most of our work is based at home. Full training and support will be provided as well as and any office equipment you may need.

The Council
Northumberland County Council operates a huge range of services across one of the largest counties in the UK. Local Government’s ongoing challenges and the diversity of our residents means we have to work smarter. That’s why we want bold, creative and agile thinkers who can help us move forward and innovate.
For further information about working for Northumberland County Council, please click here: htttp://www.northumberland.gov.uk/working

The Service
Following a review of our Housing Service we have developed a new Income Team and are looking to recruit highly motivated and experienced individuals to deliver and help develop a quality Income Management Service.

The role
Reporting to the Income Manager, you will be responsible for providing a comprehensive recovery service to support the coordination and delivery of income collection and tenancy sustainment in line with Northumberland County Council’s recovery process and other policies and procedures, maximising rent and service charge income.

You will manage a portfolio of arrears cases throughout the escalation process to ensure the service is accessible and responsive, supporting tenants, residents and other NCC staff to provide advice and guidance in the recovery process, including the receipt of payments using appropriate technology, identifying priority debts and arranging repayment plans.

We are looking for people who have a passion for income collection and sustaining tenancies and who like to work in partnership with other services and external organisations and who can contribute to the development and implementation of measures to mitigate the impact of Welfare Reform and Universal Credit.

We are offering:
A starting salary of £24,982 - £27,741 per annum (Band 6)
Access to the Local Government Pension Scheme (or other pension scheme)
A wide range of staff benefits including a competitive annual leave provision and flexible working arrangements

For an informal discussion about the role please contact Donna Gallagher, Income Manager on 01670 622403 alternatively please email donna.gallagher@northumberland.gov.uk


To view a copy of the Job Description and Personal Specification please click here

For guidance on completing your application and for information about our Equality and Diversity principles, please click here.

If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please email hrrecruitment@northumberland.gov.uk

Please note
This job is closed for applications.