Safe Living Assistant (4 posts)
Advert Start Date:
Advert End Date:
£19,312 - £20,493 per annum
Hours per week:
37 hours per week
Newcastle upon Tyne, YHN House
At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.
We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.
Our new business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them, and they shape how we work day to day.
We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.
An exciting opportunity has arisen for four Safe Living Assistants to join the Safe Living Team, who investigate and support customers through incidents of antisocial behaviour.
You will be responsible for delivering a quality service, efficiently and effectively, contacting and advising internal and external customers and providing administrative support to Safe Living Officers and the Safe Living service. You will play a key role in being the first point of contact for customers suffering antisocial behaviour and will work collaboratively with colleagues across the business to ensure a seamless service.
You will have experience of working in a fast-paced environment, adopting a problem-solving approach and maintaining enthusiasm and determination under pressure. The role requires you to be customer focused, with excellent communication skills and suitability to work with a vulnerable client group. It is important that you understand the customers needs and expectations and utilise techniques to engage positively with customers reporting antisocial behaviour.
You will need to be able to work effectively as part of a team, showing flexibility, but also be self-motivated and demonstrate an ability to prioritise your own workload. The ability to maintain accurate and detailed records is integral to this role.
This role is ideal for someone who is highly motivated and passionate about providing excellent customer service.
Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Nicola Blackburn (firstname.lastname@example.org) or email email@example.com
PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.
YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.