4193 Customer Service Advisor
Advert Start Date:
Advert End Date:
Closed for applications on 11/04/2021 23:59
£19,312 - £19,698 pa
Admin / Secretarial / Customer Services
Any location within North Tyneside
North Tyneside Council is looking for hard working and conscientious people with excellent customer services and telephony skills to join the Housing Property and Construction Service’s customer contact centre team.
The successful candidates will be the first point of contact for a range of external customer services, assisting customers with enquiries relating to all housing repairs, planned maintenance, and Schools and Public Building repairs.
The successful candidates will diagnose repairs to determine what is and what is not an emergency repair, take details of repairs, chase outstanding works, liaise with customers, update contractors and update the internal systems. The postholder will also undertake a range of administrative functions including updating the system with planned works programmes, job completions and processing customer satisfaction information when not handling calls.
We are looking for applicants with customer service experience and ideally with some experience of working in a repairs and maintenance business or environment.
For an informal discussion about the roles available please contact Nicholas Mitchell on Nicholas.Mitchell@northtyneside.gov.uk or call 07790 939 666.
North Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
In addition, staff and volunteers are expected to familiarise themselves with all relevant policies, procedures and guidance in relation to safeguarding children and safe practice with vulnerable adults. Within North Tyneside, safeguarding is everybody’s business.
This job is closed for applications.