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5 x Temporary Customer Services Assistants

Job Summary
Contract Type:
Temporary
Working Pattern:
Please see advert text
Advert Start Date:
30/03/2021
Advert End Date:
Closed for applications on 13/04/2021 23:59
Salary:
£19,312 to £20,493 p.a. (pro rata for part time hours) Grade 4
Allowances:
n/a
Hours per week:
Please see advert text
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
205596
Employment Location:
Working from home until return to a Customer Access Point or Contact Centre anywhere in the county
Post Number:
RES/21/162
Number of posts:
8
Closing date:
13 Apr
Further Information

The Customer Services Team are looking to recruit a number of temporary Customer Services Assistants as follows: -

4 x 37 hour posts temporary until 30/11/21, 28/01/22 and 31/03/22
1 x 18.5 hour post temporary until 31/03/22

The post holders will provide a first point of contact for customers accessing the service through a variety of channels.

We are looking for enthusiastic and customer focussed individuals with a positive attitude and the ability to deal with a range of customer enquiries working with services to ensure their resolution, acting as the customer advocate when appropriate and supporting effective service delivery.

Excellent communicators, the post holder will be required to demonstrate tact and diplomacy. You will be the first point of contact for many customers, therefore a good understanding of council services will be beneficial. You will also be expected to deal with a complex range of issues sensitively and confidentially handling areas of conflict appropriately.

Candidates should have 4 GCSE's Graded A-C or equivalent.

For further information regarding this vacancy, please contact Karen Jones on email at karen.jones@durham.gov.uk.

Interviews will be held remotely via Microsoft Teams. If you are successful at shortlisting you will be notified via North East Jobs of the date and time of your interview. A separate invite will be sent via Microsoft Teams.

Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.

In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.

Apply on-line or for further assistance contact Payroll and Employee Services on 03000 267247 or email pesresources@durham.gov.uk.

PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.

Please note
This job is closed for applications.