DBS4228 Customer Liaison Advisor

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
16/05/2021 23:59
£22,183 - £23,541 pa
Hours per week:
Job Category:
Admin / Secretarial / Customer Services
Vacancy ID:
Employment Location:
Any location within North Tyneside
Number of posts:
Closing date:
16 May
Further Information

We currently have an exciting vacancy for a Customer Liaison Advisor within the Housing Property and Construction service.

The successful applicant will be motivated, have an ability to multi-task and possess a good understanding of working in a professional environment.

If successful, you will be joining a committed team of Customer Liaison Advisors who has raised standards of Customer Service levels to all stakeholders within North Tyneside.

You will be the site-based out in the community working closely with tenants, the Site Manager and contractors at the forefront of planned housing schemes. Being the main contact for our customers dealing with enquires, complaints and complements. Providing notifications and information to stakeholders on works scheduled to take place in their home and be the point of contact throughout the process.

In order to do this role, you will need excellent customer care skills with a proven track record of face to face customer contact demonstrating the ability to overcome challenging situations and conflict resolution.

The ability to prepare and write reports is a factor of the role as well as excellent record keeping is essential, as it the ability to build relationships.

The postholder must be able to meet the travel requirements of the post, which involves travelling from site to site across the borough. Any candidates driving their own vehicle must have a valid driving licence and insurance. The role also requires the need to use a pool-van for some duties. Reasonable adjustments will be made for disabled candidates.

The successful applicant will need to undergo asbestos awareness training, complete CSCS certification and the role requires a standard DBS check.

Previous experience in similar post in social housing sector or equivalent is desirable. As is an understanding of the needs of vulnerable, under-represented tenants and hard to reach groups.

North Tyneside Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

In addition, staff and volunteers are expected to familiarise themselves with all relevant policies, procedures and guidance in relation to safeguarding children and safe practice with vulnerable adults. Within North Tyneside, Safeguarding is everybody's business

For an further information please contact;

Joanne Kitson
Senior Customer Liaison Advisor
Tel: (0191) 643 7812/ 07790940235
Email; Joanne.Kitson@northtyneside.gov.uk