Service Review Lead

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 19/09/2021 23:59
Hours per week:
Job Category:
HR / Training
Vacancy ID:
Employment Location:
County Hall
Number of posts:
Closing date:
19 Sep
Further Information

Do you want a challenging and rewarding career with real opportunities to change the lives of people in Northumberland? if you are dynamic, dedicated and enthusiastic then we want to hear from you. Who is NCC?

World renowned as a visitor destination, Northumberland is also the ideal location to strike a perfect work/life balance. What better way of enjoying the picturesque scenery and stunning coastline than to sample it on an everyday basis?

Our Vision is: “To make Northumberland a county which you regard as a great place to live, and in which you can access the things you enjoy, whilst having the opportunity to learn and thrive”
Our Plan is to focus on:
· Living - we want you to feel safe, healthy and cared for
· Enjoying - we want you to love where you live
· Connecting - we want you to have access to the things you need
· Learning - we want you to achieve and realise your potential
· Thriving - we want to attract more and better jobs
For further information about working for Northumberland County Council, please click here: http://www.northumberland.gov.uk/working

Why choose us?
We have some outstanding benefits to offer you, including:
- 25 days annual leave plus public and bank holidays (rising to 30 after 5 years of service)(pro-rata for part-time employees)
- Automatic enrolment into the Local Government Pension Scheme
- Flexi scheme applicable to majority of roles
- Local government discount schemes available to all employees with offers at local businesses along with various national brands
- A commitment to work-life balance offering flexibility through various schemes including job sharing, home working, flexible working, part-year working, and compressed hours
- Car Leasing Scheme

Please visit: https://www.northumberland.gov.uk/About/Working-for-Northumberland-County-Council.aspx for more information regarding our benefits.

You will be supported by our friendly experienced team primarily based in our main office at Morpeth County Hall.

The Role:
The Improvement & Innovation directorate works at the heart of the Council, driving change organisation-wide, to deliver better outcomes and better value for money for residents.

As part of the Improvement & Innovation directorate, the Service Review team is at the forefront of making that change happen. The team acts as a key source of advice for the Executive leadership and Members on service improvement and change.

The Service Review team is small (5 members) but aims to deliver enduring impact, through strong internal partnerships based on support, challenge, trust and honesty.

As Service Review Lead, you will be responsible for co-ordinating the Council’s Service Review Framework and will identify, scope, plan and deliver high profile reviews. You will line manage Service Review Officers effectively to ensure all service reviews in the programme are delivered successfully to completion.

The salary for this permanent post is Band 11 (£48,402 - £51,780), with normal hours of work of 37 per week.

Please refer to the attached job description and person specification for full details.

Who are we looking for?
In line with our values, you will be motivated by achieving the best outcomes for residents. You will be proactive in looking for opportunities to improve customer experience and skilled in supporting communities to embrace change and innovation.

You’ll need to be confident operating in a political environment and managing a diverse range of stakeholders. You’ll be experienced in drawing insights from data to drive evidence-based service development and change. You will need to have excellent interpersonal skills and the ability to negotiate and collaborate to achieve change.

Further information: Interviews will take place on the 20th and 24th of September.

Please note that this is a permanent position but applications on a secondment or part time basis would be considered for the right applicant. For guidance on completing your application and for information about our Equality and Diversity principles, please check the Northumberland Council Website.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you wish to notify us of your eligibility for this scheme please email hrrecruitment@northumberland.gov.uk with your name and the job title you have applied for and one of the recruitment team will ensure this is factored in the shortlisting process and kept anonymous. If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to attend an interview please also let the team know.

In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes. Although we advertise on North East Jobs, your application process will be directed to our Taleo system. Please note that all communication regarding your application for this post will be sent to the email address that you have registered with Taleo, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘hr-empty@invalidemail.com’ as you will not be notified by any other means.

Please note
This job is closed for applications.