Customer Services Officer
Advert Start Date:
Advert End Date:
Closed for applications on 21/09/2021 23:59
Admin / Secretarial / Customer Services
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
The post-holder is required to provide customer services from one of the Council’s three multi-service, face-to-face contact centres or its corporate telephone contact centre. Post holders may be required to rotate between different contact centres to meet fluctuating workloads and as part of their training.
You will be responsible for answering telephone calls and dealing with customers face to face who contact the Local Authority. You will be dealing with enquiries in respect of any or all the following areas Taxation, Housing Benefits, Care For Your Area, Street Lighting, Homelessness, First Contact, Private Sector Housing, Planning, School Admissions and School Meals, Environmental Health, Car Parking and Concessionary Fares, Learning & Skills, Community Transport, Private Sector Housing, Back on Track, Welfare Rights, Warm Homes Healthy People.
You would be expected to deal with enquiries from the Council’s customers across a range of service areas in an efficient, effective, sensitive and courteous manner. To ensure that customers are able to access the council’s services and, where necessary, act as an advocate on the customer’s behalf.
We are particularly looking for people who are comfortable and confident in working with people in demanding environments. We are seeking staff who are wanting to make a positive contribution to the work of Customer Services and deliver an excellent service to the people we serve.
The service is required 8am – 8pm Monday – Sunday and you will be required to work as part of a rota.
Previous experience in a customer focused environment is essential and good computer skills are vital.
We offer an excellent total reward package including a competitive salary, generous Pension Scheme and annual leave entitlement as well as access to a number of additional employee benefits and a wide range of learning and development opportunities.
Please note that previous applicants need not apply.
If you would like an informal discussion about the post, please contact Andrea Fishburn, Customer Contact Lead, on Tel 01642 528661 or David Jackson, Customer Contact Lead on Tel 01642 524783
This job is closed for applications.