Financial Inclusion Manager

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
23/09/2021 23:59
£38,890 - £41,881 per annum
Hours per week:
37 hours per week
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
Employment Location:
Newcastle upon Tyne, YHN House
Number of posts:
Closing date:
23 Sep
Further Information

At YHN our vision is to be ‘First for Housing’. We have bold plans for the future and our people are key to us achieving our goals, so we want to attract the very best.

We manage more than 26,000 homes on behalf of Newcastle City Council and provide a huge range of support services to our customers. From benefits and money advice to providing a repairs and maintenance service and supporting customers with their tenancies, we strive to make living easier.

Our business strategy, Destination 2022, sets out how we’re going to achieve our vision. The journey to Destination 2022 is guided by our values - Ready, Amazing, Revolutionary, Energetic - we live and breathe them and they shape how we work day to day.

We offer a forward thinking and open environment where our people are empowered to make a difference, coupled with competitive salaries and a wide range of benefits. These benefits include flexible working, generous annual leave allowance, local government pension scheme and access to extensive learning and development opportunities plus regular support from your manager.

The Role: Fixed term for 1 year (Maternity Cover)
An opportunity has arisen to temporarily cover the role of Financial Inclusion Manager. This role is responsible for a team that delivers a quality service to maximise the income of YHN tenants through the delivery of benefit and budgeting advice. This role also leads on Welfare Reform for the business and ensures we are able to respond effectively to ongoing changes and challenges within this area.

The Person:
You will inspire a strong team spirit, encouraging creativity and accountability, and putting the customer at the heart of all that we do.

You will need excellent knowledge and experience of social housing, the benefit system and budgeting advice.
You will have a thorough understanding of Welfare Reform, including an depth knowledge of Universal Credit and how best to support customers and the business in this area.

You will be able manage a highly performing successful team and work collaboratively with a range of different stakeholders to achieve positive outcomes for our customers.

Interviews are anticipated to take place on 7 and 8 October.

Most of our full-time vacancies are available on a job share basis, if you want to discuss this option for this vacancy or if you would like to have an informal discussion about the post, please contact Crystal Hicks crystal.hicks@yhn.org.uk

PLEASE NOTE: We do not accept CV’s, only online applications. To apply, click on the “Apply Now” tab. Any communication sent to you regarding your application will be sent to the email address you have set up on your North East Jobs account, so you will need to ensure that you check your inbox.

YHN is an equal opportunities employer and welcomes applications from all groups regardless of gender, sexual orientation, religious belief, disability, age, race, maternity and pregnancy, marriage and civil partnership and gender reassignment.