Job Summary
Contract Type:
Working Pattern:
Part time
Advert Start Date:
Advert End Date:
07/12/2023 23:59
£23,893 - £24,294
Hours per week:
Job Category:
Vacancy ID:
Employment Location:
Eslington Court Concierge Suite
Post Number:
Number of posts:
Closing date:
7 Dec
Further Information

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself?  Do you want to work with us in helping to create spaces that are great to work and/or live in?  If so, please keep reading as you’re just what we’re looking for!

We’ve got an exciting opportunity for a part time concierge officer to join our brilliant team whose ambition is to deliver on the promises we make to our customers.  Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.

Please look at the full job profile via this link Job Profile. It’s important that you read it in full and check that you meet the essential criteria.

About the role….

The Concierge Service provides door entry / CCTV services to our Multi-Storey blocks across Gateshead.  The post provides residents with re-assurance regarding safety and security of their buildings, working closely with colleagues in Caretaker / Neighbourhood Services and external agencies including Police and Fire & Rescue.

The main duties include:


Working in the concierge suite to monitor activities at access points, communal and external areas using closed-circuit television.


Reporting and recording all relevant incidents such as anti-social behaviour, Health & Safety Emergencies, working with partners and other services as and when required.


Control and observe tenant and visitor access to and from the Multi-Storey blocks using door entry system / handset


Check the functionality of alarm systems and CCTV equipment on a pre-determined basis.

Concierge Services are delivered over a 12-week shift pattern during the following times:


Monday to Thursday 08:00am until 22:00pm
Friday and Saturday 08:00am until Midnight
Sunday 11:00am until 20:00pm


The part time Concierge post is for 19.0 hours per week and will be split across the 12-week shift pattern which includes evening and weekend working.



A bit about Gateshead Council…

We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service.   We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What’s in it for you?  Well, there’s so much on offer and here’s just a few of the highlights!

You’ll be paid a competitive salary plus additional allowances where relevant
We’ll help you save for your future with an outstanding employer contribution to your pension of approximately 18.9% per year
You’ll get a generous annual leave package of 28 days annual leave for new employees (Pro-Rata), rising to 30 days (Pro-Rata) after 5 years continuous local government service.
You have the chance to buy up to 10 additional holidays per year.
You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell

It’s time to apply!

We’re delighted that you want to come and work with us.  Please look at the full job profile via this link Job Profile  It’s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we’ll be checking to ensure that they meet the essential criteria as set out in the job profile. 

All we need from you is a completed application form which you can do online at www.gateshead.gov.ukor alternatively we do accept CV with supporting statement tailored to demonstrate you meet the essential criteria of the role.Please submit your application form electronically or send your CV by no later than midnight on Thursday 7th December 2023. 

CV’s must be sent to:


Or by post to:

Karen Bell

Multi-Storey Housing Manager

Gateshead Council

Civic Centre




For an informal discussion or if you need any assistance, please contact Karen Bell on 0191433 5370 / 07717224797 or Thomas Dempsey on 07876145510
Please note
The job will be open for applications from 23 Dec 2023.