Customer Services Assistant
Job Summary
Working Pattern:
Full time
Advert Start Date:
10/11/2023
Advert End Date:
Closed for applications on 03/12/2023 23:59
Salary:
£23,500 to £24,702 (Grade 4)
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Crook Civic Centre plus hybrid working
Further Information
The Customer Services Team are looking to recruit a full time permanent Customer Services Assistant. The post will be required to work at the Contact Centre, Civic Centre, Crook.
WHAT IS INVOLVED:
You will provide a first point of contact for customers accessing the service through a variety of channels. We are looking for enthusiastic and customer focussed individuals with a positive attitude and the ability to deal with a range of customer enquiries working with services to ensure their resolution, acting as the customer advocate when appropriate and supporting effective service delivery.
Excellent communicators, you will be required to demonstrate tact and diplomacy. You will be the first point of contact for many customers; therefore, a good understanding of council services will be beneficial. You will also be expected to deal with a complex range of issues sensitively and confidentially handling areas of conflict appropriately.
For further information regarding this vacancy, please contact Karen Jones via email: karen.jones@durham.gov.uk.
WHAT YOU WILL NEED:
Candidates should have 4 GCSE's Graded A-C or equivalent.
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
INTERVIEWS:
The interview date is to be confirmed and will be as soon after the closing date as possible.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via email pesresources@durham.gov.uk.
BENEFITS AND REWARDS:
We can offer you a range of employee benefits including competitive salaries, a generous leave entitlement of up to 32 days, a government pension scheme and various flexible and hybrid working options (benefits are subject to individual terms and conditions).
Take a look at our comprehensive rewards and benefits package at the link below:- https://www.durham.gov.uk/article/26895/Rewards-and-benefits
HYBRID WORKING:
Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer.
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.