Service Manager - Performance & Programme Delivery

Job Summary
Contract Type:
Working Pattern:
Full time
Advert Start Date:
Advert End Date:
Closed for applications on 26/11/2023 23:59
£46,549 - £49,590
Hours per week:
Job Category:
Executive / Managerial
Vacancy ID:
Employment Location:
Civic Centre
Post Number:
Number of posts:
Closing date:
26 Nov
Further Information
Service Manager – Performance & Programme Delivery

Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself?  Do you want to work with us in helping and supporting those making strategic decisions and ensuring the Council achieves its priorities. If so, please keep reading as you’re just what we’re looking for!

We’ve got an exciting opportunity to work in a cross-council role to support the Council and services achieve their strategic and operational objectives.  Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just don’t want to miss.

About the role….

This role will enable you to work across all council services supporting strategic and service directors with effective programme and project management, whilst also driving a performance culture across the Council to ensure that the organisation meets its objectives. You will work within a core team to work alongside colleagues across the Council to develop a strategic approach to delivering council priorities.  You will work with colleagues to monitor the strategic and operational performance against their identified measures to meet Health and Wellbeing objectives and the Council’s Thrive agenda.  You will be responsible for the ongoing implementation of a newly established corporate performance and improvement framework and its continuous development whilst also taking the lead on programme management for a range of projects.

You will undertake corporate analysis, deep dives including qualitative and quantitative analysis to enable effective decision making.   You will hold a key role in advising and shaping key decisions providing advice and support to the Leader, Cabinet Members, Overview and Scrutiny Committees and councillors. This position is essential to providing strategic advice and support within a challenging and fast paced environment. You will be required to be flexible to enable you to effectively manage multiple projects and provide support across all services and directorates.


You will require knowledge of managing change projects in a complex environment, current legislation and policy affecting local government, how to interpret information and trends to develop and inform strategy. You will hold a relevant degree / professional qualification or equivalent experience.  You will have experience of working in the public sector or equivalent and implementing and reviewing policy and strategy. You will have experience of programme and project management tools and techniques, analytical skills with an ability to target information to different audiences and an ability to work with competing demands.  You will have experience of manging people and forming constructive working relationships at a senior level. People really are our greatest asset at Gateshead Council, and we value every employee.  We encourage our people to think differently, do the right thing and be innovative. 


A bit about Gateshead Council…

Gateshead Council has many exciting projects that we are currently working on, the development of Gateshead Quays, a transformational review of services and creating a borough where everyone has an opportunity to Thrive.

We’re truly committed to providing our residents with the highest quality of services and we need like-minded people who can help us deliver.   We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.

What’s in it for you?  Well, there’s so much on offer and here’s just a few of the highlights!

You’ll be paid a competitive salary £46,549 - £49,950 (pay award pending)
We’ll help you save for your future with an outstanding employer contribution to your pension
You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme
You’ll get generous annual leave entitlement starting at 26 days per year and the chance to buy up to 10 additional holidays per year
We have flexible and hybrid working arrangements to ensure a positive work life balance for our employees
We’ll give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell


It’s time to apply!

We’re delighted that you want to come and work with us.  Please take a look at the full job profile via this link Job Profile.  It’s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us, we’ll be checking to ensure that they meet the essential criteria as set out in the job profile. 

All we need from you is a copy of your up to date CV, so please send this to us no later than midnight on 26 November 2023 to Victorialamb@gateshead.gov.uk 

For an informal discussion about the post, please contact Lindsay Murray on e-mail lindsaymurray@gateshead,gov.uk 
Please note
This job is closed for applications.