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Systems Support Officer

Job Summary
Contract Type:
Temporary
Working Pattern:
Full time
Advert Start Date:
16/11/2023
Advert End Date:
Closed for applications on 29/11/2023 23:59
Salary:
Grade 7 £27,803 to £31,364 per annum
Hours per week:
37
Job Category:
Other
Vacancy ID:
254632
Employment Location:
Chilton Depot, Chilton
Post Number:
NCC23-431
Number of posts:
1
Closing date:
29 Nov
Further Information
We are looking for a Systems Support Officer for a period of 14 months to respond to service requests and service complaints relating to Clean & Green issues.

WHAT IS INVOLVED? 
You will provide technical support to front line operational teams in implementing service improvements and resolving problems. 

You will plan and deliver service improvement projects. 

You will use and develop a wide range of software systems and to maintain and develop appropriate skills in the use of CRM and GIS systems for this purpose. Full training will be given on the systems used. This will involve planning maintenance work, costing of operations and liaising with both internal and external operational services to deliver the work in line with budgets.
 
We encourage you to contact Geoffrey Knight, Technical & Service Development Manager via email at geoffrey.knight@durham.gov.uk to arrange an informal discussion about the role.  
 
WHAT WILL I NEED? 
You will be educated to NVQ3 level or equivalent in a relevant subject and have a track record of dealing with the public and responding to service request/complaints.

You should have knowledge of health and safety requirements and a have the ability to act independently and respond to unanticipated problems and situations.
 
Please refer to the attached person specification for the full criteria. 
 
HOW TO APPLY 
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.   
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge.  Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.  
 
INTERVIEWS 
Interviews are scheduled to be held on Tuesday 5 December 2023.
 
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran. 
If you have any support needs or require assistance when applying for this role, please contact the Payroll and Employee Services Team via email PESREG@durham.gov.uk or telephone 03000 264469 / 264798 / 264764
 
BENEFITS AND REWARDS
We can offer you a range of employee benefits including competitive salaries, a generous leave entitlement of up to 32 days, a government pension scheme and various flexible and hybrid working options (benefits are subject to individual Terms and Conditions). 
If you would like to know more, please follow this link: https://www.durham.gov.uk/article/26895/Rewards-and-benefits  
 
HYBRID WORKING
Durham County Council currently operates a hybrid working policy where a model of 2 days in the workplace and 3 days at home/remote will apply. This model is pro-rated for part time roles and arrangements are at managers discretion, alternatively you can work all of your contracted hours within the workplace if you prefer. 
 
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. 
As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website. 
 
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.

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