Advert Start Date:
Advert End Date:
£27,803 to £31,364 p.a. (Grade 7)
Finance / Benefits / Revenues / Procurement
Green Lane Council Offices, Spennymoor
Durham County Council has established an In-House Enforcement Agent Service and are seeking to recruit an Enforcement Agent. This is an exciting opportunity to join and contribute to the development of the team.
WHAT IS INVOLVED:
The service is responsible for the collection and enforcement of Council Tax, Business Rates, parking fines & fixed penalty notices, commercial rents, sundry debt and Housing Benefit Overpayments.
The successful candidate will join Transactional & Customer Services as part of the Payments, Income & Support Team.
You will be part of a responsive, efficient and effective Enforcement Agent service and will visit debtors’ premises with a view to collect payment for unpaid debts.
Whilst being a certificated Enforcement Agent would be beneficial it is not essential. You will be given full training to enable you to become a certificated Enforcement Agent.
You will be required to demonstrate some experience of working in debt recovery and dealing with customers in challenging situations.
You must have excellent communication, interpersonal and organisational skills and the ability to deliver a customer focused service that is subject to frequent change.
Travel is an essential requirement of the post and you will be required to work flexibly, including some work outside of standard working hours plus some Saturday working.
The successful candidate will be required to undertake and pass a DCC driving assessment as part of our pre-employment checks before any offer of appointment can be confirmed.
If you are enthusiastic and have the necessary skills and experience to join the team, we would like to hear from you.
For further information about this post, please contact: Chris Pattinson on 03000 268024 or Chris.Pattinson@durham.gov.uk.
WHAT YOU WILL NEED:
You should have an Enforcement Agent Certificate or Level 2 qualification or equivalent and undertaking to complete Enforcement Agent certification.
The process of becoming certificated as an Enforcement Agent includes a search of the Register of Judgments, Orders, Fines and Tribunal decisions against your full name and your home and business addresses for the last six years. A copy of this must be submitted to the Court along with your application for an Enforcement Agent certificate. If you have a CCJ or a bankruptcy order made against you in the last six years, this will affect your ability to apply for this role.
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge. Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
It is anticipated that interviews will be held week commencing 18th December 2023.
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Apply on-line via the jobs portal or for further assistance contact the Payroll and Employee Services Team via email email@example.com.
BENEFITS AND REWARDS:
We can offer you a range of employee benefits including competitive salaries, a generous leave entitlement of up to 32 days, a government pension scheme and various flexible and hybrid working options (benefits are subject to individual terms and conditions).
Take a look at our comprehensive rewards and benefits package at the link below:- https://www.durham.gov.uk/article/26895/Rewards-and-benefits
EQUALITY, DIVERSITY, AND INCLUSION:
We are a proud equal opportunities employer and recognise the value of difference, having a diverse talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services.
As a Disability Confident Leader, we encourage applications from disabled people and can provide support throughout the recruitment process, for more information please refer to the Equality, Diversity, and Inclusion page on our website.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.