Customer Relations Team Leader
Job Summary
Working Pattern:
Full time
Advert Start Date:
19/11/2024
Advert End Date:
09/12/2024 08:00
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Nexus House, 33 St James' Boulevard, Newcastle upon Tyne, NE1 4AX.
Further Information
We have a great opportunity for you to join our Customer Relations team as a Team Leader. You will lead an experienced team of Customer Relations Assistants to ensure effective and efficient handling and reporting of all customer contact, ensuring high quality standards are met and that appropriate responses are given within timescales.
You will handle complex customer issues which may include liaising with the Rail Ombudsman, Transport Watchdog and Penalty Service Ltd to ensure a satisfactory outcome.
Your role will involve the production and analysis of data, compilation of reports and liaison with internal and external stakeholders to ensure that all services are delivered as efficiently and effectively as possible.
You will provide robust supervision and support the team to continuously improve and meet key stakeholder’s objectives.
Please detail within your application whether you would like to be considered for the permanent position or the 18 month fixed term position.
Please ensure you have uploaded your CV and covering letter before 9 December 2024 at 8:00am.