ICT First and Second Line Customer Support Officer
Job Summary
Working Pattern:
Full time
Advert Start Date:
25/11/2024
Advert End Date:
Closed for applications on 06/12/2024 22:59
Salary:
£28,163 - £30,060 per annum
Employment Location:
Newcastle Upon Tyne
Further Information
Join Our Team as an ICT First and Second Line Customer Support Officer
Are you ready to take your ICT career to the next level? Do you have a passion for providing exceptional hardware, software, and network support? If so, we have an exciting opportunity for you!
About the Role: We are seeking enthusiastic ICT First and Second Line Customer Support Officers to join our dynamic ICT Services team. In this role, you will provide top-notch support to users within the City Council and Schools, ensuring seamless and efficient service delivery. Whether it's face-to-face, via remote access, phone, or email, you'll be part of a wider team delivering expectional service to our users.
What You'll Do: You'll deliver outstanding 1st and 2nd line technical support with a customer-centric approach. Your responsibilities will include making independent decisions to implement fixes and solutions, resolving issues, prioritising calls, and escalating when necessary. You'll also assist in the management and disposal of ICT equipment, support the development and deployment of digital solutions, and stay updated on the latest hardware and software configurations.
What We're Looking For: We need individuals who are proactive, have excellent communication skills, and can work to tight deadlines both independently and as part of a team. You should have an awareness of Windows, Microsoft365, Active Directory, and PC hardware components. Knowledge of Microsoft Active Directory is desirable.
Why Join Us?
Be part of a supportive and dynamic team
Make a real impact by delivering exceptional ICT support
Opportunities for professional growth and development
We are committed to protecting and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. This post is working in regulated activity. If you are successful we will undertake additional recruitment checks which will include a check to see if you have had any criminal convictions, a check of police information and we will check the barred list(s). It is a criminal offence for a barred individual to apply for a job in regulated activity.
Ready to make a difference?
Apply now, we can't wait to welcome you to our team!
Apply online at www.northeastjobs.org.uk, select 'Apply Now' and complete our online application form. Any communication sent to you regarding your application will be sent to the email address you have set up on your Northeast Jobs account, so you will need to ensure that you check your inbox.
Please note
This job is closed for applications.