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Telecare Responder

Job Summary
Contract Type:
Permanent
Working Pattern:
Full time
Advert Start Date:
23/01/2025
Advert End Date:
Closed for applications on 05/02/2025 23:59
Salary:
Grade 6 £27,269 to £30,060 per annum
Hours per week:
37
Job Category:
Social Care - Adult Service
Vacancy ID:
275281
Employment Location:
Chilton Depot
Post Number:
REG25-012
Number of posts:
2
Closing date:
5 Feb
Further Information
Could you respond to emergency calls, gain access and administer first aid if necessary?

Could you assist in the provision of an equitable Countywide Care Connect Service to maintain and promote independent living to customers? If so, we would love to hear from you.

The Care Connect Service has bases throughout the County in Chilton, Morrison Busty (Stanley) and Seaham.

WHAT IS INVOLVED? 
As a Responder you will:-
  • Respond to emergency and non-emergency calls as relayed by the Control Centre, gaining access, administering first aid when necessary including CPR.
  • Carry out assessment of the incident and contact emergency services, GPs and next of kin when required. Please note there are procedures and policies, but some incidents may fall outside of procedures and decisions will be required by the post holder with supervisory support.
  • You will also be required to install a wide range of telecare equipment and carryout equipment tests in the customers homes to maintain and promote independent living.
You will be required to work 12 hour rotating shift patterns consisting of days and nights. Overtime is often available.

We encourage you to contact Julie Dunbar, Telecare Operational Response Supervisor  via email at Julie.Dunbar@durham.gov.uk  to arrange an informal discussion about the role.
 
WHAT WILL I NEED? 
You should have 4 GCSEs (Graded A-C/9-4) or equivalent together with experience of providing personal care or support.
 
Please refer to the attached person specification for the full criteria. 
 
If successful, you will be required to undertake and pass an in-house driving assessment as part of our pre-employment checks before any offer of appointment can be confirmed. 
 
If successful, you will be required to apply for a Disclosure and Barring Service Enhanced Disclosure. 
 
BENEFITS AND REWARDS
We offer generous rewards and benefits that are designed to help you perform at your best:
  • Competitive salaries and 27 days holiday per year rising to 32 days after five years continuous local government service.
  • Option to purchase up to 10 additional days annual leave per year.
  • Excellent work/life balance through schemes including job sharing, compressed hours and flexi-time (allowing up to 13 flexi days per year).
  • Hybrid working (home and office working).
  • Excellent contributory career average Local Government Pension Scheme (LGPS). Plus, top up options - Salary Sacrifice Shared Cost AVC scheme and standard AVC scheme for members of the LGPS.
  • Wellbeing Portal and access to an Employee Assist Scheme.
  • Wide range of learning and development opportunities including professional qualifications, coaching and mentoring.
  • Employee Benefits Portal and Lifestyle Savings Scheme (discounts across a host of major retailers).
  • Discounted DCC gym membership.
  • Staff networks run by staff for our staff, including Race Equality and Diversity, Disability, LGBT+, Armed Forces, Carers, Menopause.
  • Trade Union membership.
  • A range of other salary sacrifice schemes such as car leasing.
Rewards and benefits are subject to individual terms and conditions. Take a closer look: https://www.durham.gov.uk/article/26895/Rewards-and-benefits

HYBRID WORKING
Please note that hybrid working arrangements do not apply to this post.
 
EQUALITY, DIVERSITY, AND INCLUSION
We are a proud equal opportunities employer and recognise that a diverse, talented workforce brings new ideas and new perspectives, which will facilitate growth and improvements to services. 
 
We are committed to ensuring that our employment policies and processes are fair and equitable to all.  We welcome job applications from everyone, and successful candidates are considered only on their skills and ability to do the job.
 
As a Disability Confident Leader, we encourage applications from disabled people and provide support throughout the recruitment process.
 
Take a closer look: https://www.durham.gov.uk/article/26899/Equality-diversity-and-inclusion-in-our-workforce

INTERVIEWS
Interviews will be held on Tuesday 18 February 2025.
 
We operate a guaranteed interview scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.

HOW TO APPLY 
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Applications must be submitted on-line via the Northeast Jobs portal.   
 
Please use the ‘Person Specification’ section of your application form to demonstrate that you have the essential and where possible, desirable experience, skills, and knowledge.  Candidates who do not evidence that they meet the essential qualifications and experience listed on the person specification will not be short-listed.  
 
If you have any support needs or require assistance when applying for this role, please contact the Recruitment Team via email on RecruitmentREG@durham.gov.uk or telephone 03000 262727 – Option 5.
 
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
 
We collect personal information from you when you register with North East Jobs and make an application. Details on how we process your personal data is available in our Privacy Notice https://www.durham.gov.uk/media/24645/Privacy-notice-human-resources/pdf/PrivacyNotice-HR.pdf
Please note
This job is closed for applications.