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Welfare Benefits Advisor (based at Newcastle Foodbank)

Job Summary
Contract Type:
Fixed Term
Working Pattern:
Full time
Advert Start Date:
04/02/2025
Advert End Date:
Closed for applications on 13/02/2025 23:59
Salary:
£30,000
Job Category:
Finance / Benefits / Revenues / Procurement
Vacancy ID:
275856
Employment Location:
Newcastle upon Tyne
Post Number:
WBA/NFB/Jan25
Closing date:
13 Feb
Further Information

JOB TITLE: Welfare Benefits Advisor – Based at Newcastle Foodbank

SALARY: £30,000 per annum plus 6% contributory pension scheme

HOURS: 35 hours per week (option for 30-35 hours if required)

ANNUAL LEAVE: 25 days per annum, + 8 statutory bank holidays, plus 1 extra day each year of employment (up to 30 days)

RESPONSIBLE TO: Advice Services Manager


Key tasks:

• Provide Welfare benefits advice and support to individuals and families accessing foodbanks in Newcastle

• Helping people to maximise income by advising on welfare benefits entitlements, better-off calculations, budgeting advice and money advice

• Benefit application support and completion

• Providing information on homelessness & housing support available and signposting to specialist housing and homelessness providers

• Applying for crisis grant funding on behalf of service users

• Making appropriate referrals to specialist organisations for additional help with related specialist issues, e.g. employment, family, housing issues, drugs and alcohol

• Referring into FISCUS team and to our Bundles for Babies Baby Bank and our Community Clothes Bank

• Meeting project targets and maintaining high quality standards

• Keeping accurate case records on Advice Pro (training will be given)

• Produce written reports monthly & quarterly including progress,
outputs, data and case studies

• Ensuring all work conforms to correct procedures and maintaining confidentiality at all times

• Keeping up to date with and complying with GDPR

• Support a new Trainee Benefits Advisor and volunteers

• Debt / Money Advice (training can be provided)

• Identifying debt reduction options including insolvency options and explaining implications, enabling clients to make informed decisions

• Acting for client and negotiating with creditors and debt enforcement agencies

• Preparing a Standard Financial Statement (SFS), holding action, making offers of payments (pro rata, token, and lump sum offers, deductions from benefits), debt write-offs, payment moratorium, etc

• Budgeting advice, fuel poverty advice and advising on shopping on a low-income

• Refer to Specialist agencies for insolvency options including: Debt Relief Orders, IVA’s, Bankruptcy


Please see Supporting Documents for a full specification of the role amd requirements.


Closing Date: Thursday 13thth February 2025

Interviews: Thursday 20th February 2025

Apply by outlining how your skills and experience meet the requirements of the post by emailing your CV and a Letter of Application to: courtneyknowles@fiscus.org or by post to: Courtney Knowles, FISCUS, Coop Centre, Whitehouse Road, Hendon, Sunderland, SR2 8AH
Please note
This job is closed for applications.