Casual Visitor Experience Team Member
Job Summary
Contract Type:
Casual / Seasonal / Bank / Permanently Variable hours
Working Pattern:
As and when required
Advert Start Date:
11/03/2025
Advert End Date:
31/03/2025 23:59
Allowances:
Holiday Plussage 14.04%
Job Category:
Arts / Tourism / Culture
Employment Location:
Hopetown Darlington, DL3 6ST
Further Information
Hopetown Darlington opened its doors this summer as the region’s most exciting and newest visitor attraction. This ambitious project extends across a 7.5-acre site and encompasses a wagon themed play park, an immersive time travel experience ride and a gallery to watch live engineering in action. In addition, visitors can enjoy touring exhibitions, a reimagined state of the art museum and entertaining festivals and events for the whole family.
A spacious café and shop are also part of this incredible site which is steeped in Darlington’s rail heritage and will offer a family day out like no other. The venue will attract upwards of 300,000 visits annually, of which up to 100,000 are expected to be from outside the region. Hopetown Darlington is seeking inspired and driven individuals who can bring personality, energy and enthusiasm to the team.
As a Visitor Experience Team member, you will be bursting with personality, energy and positivity to deliver the highest standard of customer service excellence at Hopetown Darlington. Your role will be front facing and therefore you will have a passion for customer service as you welcome and assist a diverse cross section of the public. An ‘above and beyond’ approach to visitors is essential ensuring all customers’ needs are met and possess a high level of communication skills.
You will work across multiple areas of the venue, and no two days will be the same. Your responsibilities will be diverse, challenging and exciting as you work across the museum, exhibition space, outside play area, the immersive experience ride or at one of our thrilling events and festivals. Your working week will be nothing short of varied and stimulating and as an ambassador for Hopetown Darlington you will bring a creative flare to this dynamic, front facing role.
For the full range of benefits we offer, please see our “why work for us” internet page, which also includes our Total Reward Booklet and Employee Benefit Video.
https://www.darlington.gov.uk/jobs-and-careers-1/why-work-for-us/
For detailed information on this role, please refer to the Role Profile and Employee Information Sheet.
If you would like an informal discussion about the post, please contact Natalie Collins, Visitor Experience Manager on 07825016534.
General Information for Applicants:
All applicant email correspondence will come from donotreply@northeastjobs.org.uk and may be directed to your Junk folder depending on the settings of your email account. Please check both your email and Junk folder as all applicants will be notified whether they have been shortlisted.
If you are experiencing problems applying for this vacancy via North East Jobs, please contact the HR Team on 01325 405486 or HR@darlington.gov.uk , who will be happy to assist.