Customer Services Advisor
Job Summary
Working Pattern:
Please see advert text
Advert Start Date:
10/03/2025
Advert End Date:
26/03/2025 23:59
Salary:
£25,992 - £27,269
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Gateshead Civic Centre
Further Information
We’re looking for a Customer Services Adviser, Interested?
Do you want a role where you’re recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Interested in joining a great organisation with an employee offer and experience that rivals others? Are you looking for a new challenge? If so, please keep reading as you’re just what we’re looking for!
The team…
Customer Services is committed to providing Gateshead residents with the highest quality service. We believe that the key to achieving this is to recruit enthusiastic, hardworking individuals into our friendly and motivated team.
We are looking for a creative, dedicated and hard-working individual to join our team.
About the role…
As a part of the duties, you will be dealing with customers enquiries over the telephone, processing requests or directing them to the appropriate service. This will require making outbound calls and answering inbound calls whilst liaising with other departments within the Council to ensure that the customer’s query is dealt with efficiently.
Customer Services manage the Corporate Post Room dealing with incoming and outgoing post which is time bound so good organisational skills are vital to the role.
You will also be the meet and greet representative for Gateshead Council when working on our reception areas face to face, dealing with a diverse community as well as our business customers.
This role will suit an outgoing individual with a positive attitude and who will be proactive and able to respond to different customer needs and expectations.
You will be able to demonstrate an understanding of ICT systems and will be comfortable and confident with digital services.
A minimum of 4 GCSEs at grade C or above including Maths and English is required. Equivalent qualifications or relevant experience will also be considered.
A bit about Gateshead Council…
Gateshead is a constantly changing borough combining modern facilities with a fascinating heritage and the demand for our services continues to grow. We engage with many partners and contract a high number of services to deliver the best outcomes for our community. We’re truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are.
People really are our greatest asset at Gateshead Council, and we value every employee. We encourage our people to think differently, do the right thing and be innovative.
What’s in it for you? Well, there’s so much on offer and here’s just a few of the highlights!
You’ll be paid a competitive salary £25,992 to £27,269 pa
We’ll help you save for your future with an outstanding employer contribution to your pension.
You will receive an annual leave entitlement starting at 28 days per year (pro-rata for part time employees) rising to 32, 2 of which may be fixed by the council at any time. You also have the chance to buy up to 10 additional holidays per year.
You’ll have the opportunity to participate in the Council’s Flexi time scheme, subject to management approval and business needs, which could be up to 26 flexi days per year.
We offer hybrid working arrangements to ensure a positive work life balance.
A robust Workforce Development offer with opportunities for learning to progress your career and to enhance your knowledge in specific areas.
You’ll have access to great health and wellbeing support, including discounted membership to GO Gateshead Leisure Services and ability to use our cycle to work scheme.
You’ll have access to our new benefits platform VIVUP where you can get discounts and offers on online and high street shopping
It’s time to apply!
We’re delighted that you want to come and work with us. Please take a look at the full job profile via this link Job Profile. It’s important that you read it in full and check that you meet the essential criteria, because when we start choosing people to come and meet us we’ll be checking to ensure that they meet the essential criteria as set out in the job profile.
For an informal discussion or if you need any assistance, please contact Rebecca Franciosy at rebeccafranciosy@gateshead.gov.uk or 0191 433 4713.