Lecturer in Business Administration, Customer Service & Retail (Apprenticeship Delivery)

Location: Seghill

Contract Type: Full-time, Permanent

Job Description

We are seeking a dedicated and experienced Lecturer to join our team, delivering high-quality teaching, learning, and assessment across a range of apprenticeship standards. This role is ideal for a passionate educator with a strong background in Business Administration, Customer Service, and Retail, who is committed to supporting apprentices to achieve their full potential in the workplace.

Key Responsibilities

Deliver engaging and inclusive teaching, learning and assessment across:

 - Business Administrator Level 2 & Level 3 Apprenticeship Standards

 - Customer Service Practitioner Level 2 & Customer Service Specialist Level 3 Apprenticeship Standards

 - Retailer Level 2 & Retail Team Leader Level 3 Apprenticeship Standards

Conduct robust initial assessments to identify apprentices' starting points and develop tailored Individual Learning Plans (ILPs) that reflect their goals and the knowledge, skills, and behaviours (KSBs) required by the apprenticeship standards.

Design and deliver schemes of work, lesson plans, and learning resources that are innovative, inclusive, and aligned with curriculum and industry requirements.

Embed English, maths, and key themes such as safeguarding, British values, Prevent, equality and diversity, sustainability, and health and safety into all aspects of delivery.

Provide differentiated support and additional learning interventions to meet the needs of individual apprentices, including those with additional learning needs.

Implement effective formative and summative assessment strategies, including preparation for End-Point Assessment (EPA), and maintain accurate records of learner progress.

Conduct regular progress reviews with apprentices and employers, ensuring timely achievement and high levels of satisfaction.

Contribute to the continuous improvement of curriculum delivery, including the development of standardised resources and participation in quality assurance activities.

Essential Requirements

Recognised teaching qualification (e.g., PGCE, CertEd, or equivalent)

Assessor qualification (e.g., CAVA, TAQA) or willingness to work towards

Proven experience delivering apprenticeship standards in Business Administration, Customer Service, and/or Retail

Excellent communication, organisational and interpersonal skills

Commitment to continuous professional development and apprentice success

Northumberland County Council's (NCC) vision is ‘Land of Great Opportunities', for current and future generations. We believe there is no better place to live and work. 

For further information about working for NCC, please visit our website here. 

Why choose us?  

We have some outstanding benefits and perks to offer you, including:  

-26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)  

-Automatic enrolment into the Local Government Pension Scheme

-Flexi scheme (if applicable) - up to 2 days flexible leave available per month (pro rata for part-time employees)  

To see all our excellent benefits and perks, please click here. 

Stay connected with us on social media to keep up to date with Northumberland County Council's latest job opportunities. 

Facebook: NCC Jobs Group 

LinkedIn: Northumberland County Council Jobs 

Further information

Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.  

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance notes here.

 

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.  If you have a disability and would prefer to apply in a different format, please see the alternative methods below.  This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.   

Alternative application format:  

British Sign Language: northumberlandcc-cs.signvideo.net  

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930