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Frequently asked questions

I’m new to using the internet – where can I get help?

You can learn the basics here: www.bbc.co.uk/webwise/

Do I have to register to use the site?

No, you do not have to register to look for jobs on the site. Once you decide to apply for a job, you will be sent to either the 'Register' page to enable you to apply online, or to the employer’s jobs page.

How do I register?

Go to the 'Register' page and enter your details. You will be asked for your name, email address, a password and a secret question and answer. You will then receive a verification email to confirm your email address within 30 minutes. Please note: your verification email and other emails from North East Jobs may be viewed as spam or junk email by some email clients - please check these folders before seeking assistance. To help overcome this, we suggest you add noreply@northeastjobs.org.uk to your "safe senders" list.
Once you have done this, you can create your personal account.
Please note: unless otherwise stated, all communications will be by email.

Does my password have to take a certain format?

Yes, for increased security, you password needs to be at least 8 characters and include both upper and lower case letters and a number.

I have forgotten by password, what should I do?

Please click on the ‘Forgotten Password’ link and a new password will be sent to your registered email address.

If however you have not inputted a secret question and answer, you will be asked to contact the administrator to reset your password. Please refer to the Advice Centre page for details of who to contact for support.

Why do I need to set a ‘secret question’ and ‘answer’?

The ‘secret question’ and ‘answer’ allows you to reset your password without contacting the Technical Helpdesk, so this will save you time if you forget your password.

How can I delete my account?

If you do not use your account for 6 months it will be suspended.  If you don’t reactivate it then your account is deleted after a further 6 months.  We will always email you to warn you that this is about to happen.  If you would like your account suspended immediately, please contact our Technical Helpdesk via the ‘Advice Centre page.

I have received job alerts for jobs that the closing date has passed, why?

When email alerts are generated, the system compiles a list of all the vacancies that match the criteria since the last alert was generated. It doesn’t check for closure status so if vacancies are opened for a short window between the alert generation, these will be included on the alert email , even though the date has passed.

Our automated messaging system won’t always keep up with changes on the website,

How do I stop receiving job alerts from this website?

To delete your job alerts log into your account and go to the My Job Alerts page where you can delete each of them.

I have an apostrophe in my email address is that why I am unable to login?

Our website does not allow apostrophes as part of the e-mail address.

How secure is the website?

We are dedicated to providing a safe and secure environment for you to search for jobs and manage your personal data. This system has been rigorously tested and meets government security standards to ensure high levels of security protection for your personal data. The system also uses data encryption which scrambles any information sent across the internet from your computer to our jobs system, preventing anyone else from being able to read the information.

What will it cost?

The service is free for jobseekers.

Who uses the website for their recruitment process?

Jobs will be posted by public sector employers in your area. Please see the ‘Find Employer’ drop down list for more details about the employers involved.

If I have a problem using the site who do I contact?

For queries regarding a specific job or application please contact the employer advertising the position. For any technical issues experienced complete the form on the Advice Centre page.

How can I contact the recruiter about my application?

For all queries relating to jobs and job applications, please contact the employing organisation as directed in their job advertisement on this site. You can also find the employer’s contact information using the ‘Find Employer’ menu.

Why haven't I had a response to my application?

We encourage our employing organisations to respond to all applications, but this may not always happen.  Please contact the employing organisation as directed in their job advertisement on this site.  You can also find the employer’s contact information using the ‘Find Employer’ menu.
Please note: unless otherwise stated, all communications will be by email.

I have submitted an application, but I need to make an amendment, what should I do?

If after you submit an application you need to make an amendment you should contact the recruiting organisation for advice.
Do not click on the ‘withdraw’ button as you will not be able to apply again for this job.

I have copied my supporting statement from Microsoft Word and it won’t accept it, why?

In order to keep applications succinct, the supporting statement will only allow you to type in 10,000 characters (not words). Please note: this includes spaces.

At what stage are references requested?

Each employer has their own recruitment process in which there will be slight variations, more detail for each individual employer process can be found on the employer pages.

I have registered myself as an internal candidate for the organisation I work for but I am not able to view the internal vacancies, why is that?

When you register yourself as an internal candidate an email is sent to the Recruitment/Human Resources team in your organisation. They have to verify you work for their organisation before you can see the vacancies. Please contact your Recruitment/Human Resources team if you have any queries.

I am trying to print a page of the website out but it goes over many pages, can I do anything about this?

To print a page, we suggest that you go to File, Print Preview and select ‘Shrink to fit’, this should make the page print out on fewer pages.

Why can’t I remove all the organisations in ‘My Talent Profile - one is greyed out?

You can only remove yourself from talent pools you have added yourself to. If one is greyed out, you have been added to it from the admin area and therefore you cannot remove it. The Our Talent Pools page will provide details of who to contact to have yourself removed from this talent pool.


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