Service Improvement Team Leader
Job Summary
Working Pattern:
Full time
Advert Start Date:
22/06/2015
Advert End Date:
Closed for applications on 05/07/2015 23:59
Salary:
£33,857 - £37,483
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Your normal place of work is to be agreed. However, you may be required to work at any council workplace within County Durham
Further Information
TEMPORARY UNTIL 31/03/2016 or until the return of the substantive postholder.
The post holder will be accountable to the Customer Relations, Policy and Performance Manager.
The post holder will be responsible for the development and implementation of service improvement activity to enable effective delivery of services to customers. Working closely with ICT and the Projects Team in Neighbourhood Services, you will oversee our Customer Relationship Management System implementation programme which will include both service review activity and providing support to services migrating to the new system. You will also be responsible for managing the Corporate Complaints Team and coordinating the changes required following adoption of a new complaints process.
We are looking for an organised and experienced Project Manager with excellent communication and ICT skills who can work with a range of services to implement change.
Required Qualifications: Education to Degree level or equivalent in a relevant subject.
For an informal discussion about the post, please contact Mary Readman on tel. no. 03000 268161
It is anticipated that interviews will be held on Monday 13 July 2015.
Apply on-line via the jobs portal or for further assistance contact the HR Operations & Data Team on telephone no. 03000 268302 / 267235 or email hrneighbourhoods@durham.gov.uk
Please note that all communication regarding your application for this post will be sent to the email address that you have registered with North East Jobs, including your invite to interview if you are short-listed. Please check your email after the closing date for notification from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ as you will not be notified by any other means.
Permanent employees wishing to undertake a temporary post within the Council, whether this is within their substantive service, or across services, should seek the approval of their Line Manager/Senior Manager to undertake this temporary post with the guarantee to return to their substantive post at the expiry of the temporary post. If the temporary post is reviewed and further extended, agreement must be sought from the employee’s substantive line manager.
In line with the County Council’s Recruitment & Selection Policy, please note that we are unable to accept CV’s. Any information provided on CV’s will not be considered for short-listing purposes.
Please note
This job is closed for applications.