Part Time Customer Service Assistant
Job Summary
Working Pattern:
Part time
Advert Start Date:
16/03/2018
Advert End Date:
Closed for applications on 02/04/2018 23:59
Salary:
£17,072 - £18,746 p.a. pro rata Grade 4
Job Category:
Admin / Secretarial / Customer Services
Employment Location:
Contact Centre, Crook
Further Information
The Customer Services Team are looking to recruit a Customer Service Assistant to provide a first point of contact for customers accessing our services through a variety of channels. This post is part time, working 22 hours per week at the Contact Centre, Crook.
The team are looking for an enthusiastic and customer focussed individual, with a positive attitude and the ability to deal with a range of customer enquiries, working with services to ensure their resolution; acting as the customers advocate, where appropriate, and supporting effective service delivery.
An excellent communicator, the post holder will be required to demonstrate tact and diplomacy. The post holder will be the first point of contact for many customers; therefore a good understanding of council services will be beneficial. You will also be expected to deal with a complex range of issues sensitively and confidentially, handling areas of conflict appropriately.
Required Qualifications : 4 GCSEs (A-C) or equivalent.
Where our roles are customer facing and you are required to speak to members of the public, the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post. As a disability confident employer, we are committed to employing disabled people and people with health conditions making reasonable adjustments to support disabled applicants when required.
For an informal discussion about the post, please contact Jackie Mckimm – Team Coach – Tel 03000 260342 or e-mail Jackie.mckimm@durham.gov.uk
In line with the County Council's Recruitment and Selection Policy, please note that we are unable to accept CVs. Any information provided on CVs will not be considered for short-listing purposes.
Apply on-line or for further assistance contact the HR Operations & Data Team on 03000 267247 or email hrresources@durham.gov.uk.
If you have any difficulties accessing the vacancy and are registered for redeployment, please contact the Operations & Data Team or alternativeemployment@durham.gov.uk.
PLEASE NOTE THAT ALL COMMUNICATION REGARDING YOUR APPLICATION FOR THIS POST WILL BE SENT TO THE EMAIL ADDRESS THAT YOU HAVE REGISTERED WITH NORTH EAST JOBS, INCLUDING YOUR INVITE TO INTERVIEW IF YOU ARE SHORTLISTED. PLEASE CHECK YOUR EMAIL AFTER THE CLOSING DATE FOR NOTIFICATION FROM DONOTREPLY@NORTHEASTJOBS.ORG.UK AS YOU WILL NOT BE NOTIFIED BY ANY OTHER MEANS. PLEASE ENSURE YOU CHECK YOUR JUNK MAIL.
Please note
This job is closed for applications.